Finally, I can say that the actual service I am getting (speed etc) is very good, my only concern is the temperature that the Huawei modem and HH3 are running at. The HH sits ontop of a horizontally placed modem and in my book, heat is just wasted energy.
I had an FTTC install today and OR guy insisted that the modem (ECI, not Huweai) had to be fixed vertically on the wall.
Since I was not present I didnt have a chance to argue and it is neater in the present location. Snce he fitted a new NTE5 replacing the discoloured one we inherited with the house (smoke gets everywhere - ughh) I can't complain.
When OR failed to attend the appointment last Friday I rang BT to complain about this and the representiative rasied an official complaint on my behalf.
A complaint to higher up in BT got me an expedited install today rather than waiting until September!
And the OR Tech today said that his manager had said "this install must be done today no matter what" and also said that he had been in the locality last Saturday and had loads of free time to have done the installation then. He reckoned that OR "encourage" staff to work Saturdays but dont let punters know that Saturday appointments so most of the time they are sent home as there is nothing for them to do!
All very typical of a large corporate - I work for one and see this all the time.
Ex <n>ildram , been to SKY MAX - 15,225 Download
BE Unlimited - 21,000 Download 1,200 Upload,
Moved house, now BE Unlimited 6,500 Down, 1Mb/s up - gutted!
FTTC Cab enabled 30th July - expect full 80 / 20 - BT Infinity ordered, install date Friday 10th August! BT didn't turn up - now 17th August