My problems seem to be getting worst and BTW are dragging their feet... any advice? They are giving me call backs at 3AM and do not seem to want to help.
As in my first post, my speeds are now getting much slower the later it gets in the day (on Sunday 11.8 down 6 up). I am unable to do any BT speedtest either on btspeedtester.com or the wholesale version it either says my number is not a BT number or an error. First line support have tried remote desktop and they could not do it, they blamed the ethernet cables so I went and bought new crossover cables and ethernet cables. The issue happens both on the HH3 and a new Apple Airport.
First line support had me resetting the modem and the hub so many time this also cant be helping, I even explained that the BTO engineer who installed BTI could not do any test, and said it would correct itself in 24 hours. Yesterday 1st line support said it must be my equipment and to call a tech line, so in a nice way I complained and spoke to a manager who said as this has been happening from the original install he would raise it to level 2 support who would call me back (they haven't as yet) the original fault was closed on myBT but CS say it is still open...
Could it be the OR modem thats faulty? and if they do fix it, will my speeds go back up to consistent 60-65 as they once were? Also could the fibre cabinet on the same street but before mine that is testing WTTC have anything to do with it?
Any help would be great, and how can I stop these idiots calling at 3am and leaving messages?
Edited by Ipster (Tue 16-Oct-12 10:33:56)