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Standard User lockyatlrg
(fountain of knowledge) Tue 01-Jan-13 21:46:47
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Where has my speed gone?


[link to this post]
 
past few weeks my connection has been useless.

Sync speed is in my sig and I'm getting no errors at all.

But my throughput and everyone else in my area are getting poor service

Current speed.

My Broadband Speed Test

Download speedachieved during the test was - 2.02 Mbps
For your connection, the acceptable range of speeds is 16 Mbps-0 Mbps.
IP Profile for your line is - 77.43 Mbps


Upload speed achieved during the test was - 17.5Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

current stats

Attainable rate (kbit/s) 94144 32975
SNR margin (dB) 9.5 15.1
Line attenuation (dB) 0 0
Output power (dBmV) 13.1 2



Line rate (kbit/s) 79999 20000
CRC errors 0 0 0
FEC errors 0 0 0
HEC errors 0 0 0

Why should I even pay for this?

BT Infinity
ROUTER:-Netgear WNDR37AV
JDSU Stats
Attainable 94040D 34659U
Sync 79999D 20000U
Attenuation: 10.1 SNR: 16.2
Line Length 300meters
Standard User RobertoS
(sensei) Tue 01-Jan-13 21:52:38
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Re: Where has my speed gone?


[re: lockyatlrg] [link to this post]
 
So what has the response to your fault report been?

Is the phone OK by the way?

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 54.0/14.9Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User lockyatlrg
(fountain of knowledge) Tue 01-Jan-13 21:58:08
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Re: Where has my speed gone?


[re: RobertoS] [link to this post]
 
yeah phone fine.

I don't believe this fault lies on my Dside or cab tbh.

BT Infinity
ROUTER:-Netgear WNDR37AV
JDSU Stats
Attainable 94040D 34659U
Sync 79999D 20000U
Attenuation: 10.1 SNR: 16.2
Line Length 300meters


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Standard User RobertoS
(sensei) Tue 01-Jan-13 22:06:18
Print Post

Re: Where has my speed gone?


[re: lockyatlrg] [link to this post]
 
So what has the response to your fault report been?

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 54.0/14.9Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User lockyatlrg
(fountain of knowledge) Tue 01-Jan-13 22:11:00
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Re: Where has my speed gone?


[re: RobertoS] [link to this post]
 
An engineer is coming out on the 10th of January, but I don't think It will solve anything, this is a much wider issue.

BT Infinity
ROUTER:-Netgear WNDR37AV
JDSU Stats
Attainable 94040D 34659U
Sync 79999D 20000U
Attenuation: 10.1 SNR: 16.2
Line Length 300meters
Standard User RobertoS
(sensei) Tue 01-Jan-13 22:16:11
Print Post

Re: Where has my speed gone?


[re: lockyatlrg] [link to this post]
 
That should make it easier to find.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 54.0/14.9Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User lockyatlrg
(fountain of knowledge) Tue 01-Jan-13 22:20:22
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Re: Where has my speed gone?


[re: RobertoS] [link to this post]
 
It will slowly start getting better after midnight and be back to normal by 1 to 2am, then back to rubbish around 5pm onwards

BT Infinity
ROUTER:-Netgear WNDR37AV
JDSU Stats
Attainable 94040D 34659U
Sync 79999D 20000U
Attenuation: 10.1 SNR: 16.2
Line Length 300meters
Standard User RobertoS
(sensei) Tue 01-Jan-13 22:21:01
Print Post

Re: Where has my speed gone?


[re: lockyatlrg] [link to this post]
 
Which exchange?

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 54.0/14.9Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User lockyatlrg
(fountain of knowledge) Tue 01-Jan-13 23:54:41
Print Post

Re: Where has my speed gone?


[re: RobertoS] [link to this post]
 
Swadlincote.

BT Infinity
ROUTER:-Netgear WNDR37AV
JDSU Stats
Attainable 94040D 34659U
Sync 79999D 20000U
Attenuation: 10.1 SNR: 16.2
Line Length 300meters
Standard User RobertoS
(sensei) Wed 02-Jan-13 09:34:49
Print Post

Re: Where has my speed gone?


[re: lockyatlrg] [link to this post]
 
No problem showing here frown. Looks a bit like BT Retail given those times.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 54.0/14.9Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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