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Standard User project_x_uk
(member) Fri 18-Jan-13 20:46:05
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bt billing woes


[link to this post]
 
the problem i have got is bt have continuously since October have over charged my account myself and wife have been on the phone and live chats trying to get it sorted and they say it has been resolved but long and behold they still over charge and my wife today asked 3 time to speak to the manager but the operator refused to transfer her then fobed her off by saying he would call her back but never did. so do i have the rite to cancel even though in still in contract and not en cure any charge as its continually there fault.
Administrator MrSaffron
(staff) Sat 19-Jan-13 00:24:02
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Re: bt billing woes


[re: project_x_uk] [link to this post]
 
Escalate, lodge complaint, write letter

What parts are they over charging for?

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User XRaySpeX
(eat-sleep-adslguide) Sat 19-Jan-13 01:00:03
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Re: bt billing woes


[re: project_x_uk] [link to this post]
 
https://bt.custhelp.com/app/contact_email/c/5642,5644

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC


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