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Standard User cobra7512
(regular) Tue 09-Apr-13 21:03:11
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Ordering Unlimited BT Infinity 2


[link to this post]
 
Hi, Just place my order for unlimited BT infinity 2 today. Received a confirmation email couple of hours ago and it said my broadband order is for Broadband - BT Infinity Option 2 without any mention about the unlimited bit. Am I ordering the right product.

Thanks
Administrator MrSaffron
(staff) Tue 09-Apr-13 21:59:10
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Re: Ordering Unlimited BT Infinity 2


[re: cobra7512] [link to this post]
 
Infinity 2 is only available as unlimited I believe

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User cobra7512
(regular) Tue 09-Apr-13 22:11:07
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Re: Ordering Unlimited BT Infinity 2


[re: MrSaffron] [link to this post]
 
Thanks a lot. Now I know I am on the right package.


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Standard User StephenTodd
(committed) Tue 09-Apr-13 22:42:49
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Re: Ordering Unlimited BT Infinity 2


[re: cobra7512] [link to this post]
 
Don't be worried if your MyBT goes through some rather odd statements as the changeover happens. They may have fixed it now, but for many of us it said 'No phone - No Broadband' for a few hours. Also, the actual benefits (unthrottling, and the dubious benefit of 50GB Cloud) can take a few days to get through their baroque processes after the new package starts.

--
Moved (with trepidation turned relief) to BT Infinity 2 for upload speed. Happy BE user for several years.
Standard User cobra7512
(regular) Tue 09-Apr-13 23:41:25
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Re: Ordering Unlimited BT Infinity 2


[re: StephenTodd] [link to this post]
 
Thanks. I am migrating from BE to BT, will I get the unthrottling straight away or do I still have to wait for 5 days after activation?
Administrator MrSaffron
(staff) Wed 10-Apr-13 08:42:40
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Re: Ordering Unlimited BT Infinity 2


[re: cobra7512] [link to this post]
 
The time for unthrottling was for current customers changing product. You should migrate in directly onto the unthrottled service

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User StephenTodd
(committed) Wed 10-Apr-13 09:15:47
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Re: Ordering Unlimited BT Infinity 2


[re: MrSaffron] [link to this post]
 
You should migrate directly as MrSaffron says, but there do seem to be quite a few cases on the BT Forum where people didn't. I can't tell if that is the norm, or just a typical example of the BT administration process getting things wrong.

--
Moved (with trepidation turned relief) to BT Infinity 2 for upload speed. Happy BE user for several years.
Standard User SunrayU75
(learned) Wed 22-May-13 17:06:48
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Re: Ordering Unlimited BT Infinity 2


[re: cobra7512] [link to this post]
 
I have just had it installed as and it went as perfectly as could be imagined.

As an ex-bethere customer I am pretty fussy and was a little nervous, but perfect.

80/20 and its blisteringly fast, I don't actually know what to do with the bandwidth,
Standard User StephenTodd
(experienced) Wed 22-May-13 17:13:26
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Re: Ordering Unlimited BT Infinity 2


[re: SunrayU75] [link to this post]
 
I don't actually know what to do with the bandwidth, Three months time and it will be 'it's only 80/20'

--
Moved (with trepidation turned relief) to BT Infinity 2 for upload speed. Happy BE user for several years.
Standard User Oliver341
(knowledge is power) Wed 22-May-13 18:02:33
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Re: Ordering Unlimited BT Infinity 2


[re: StephenTodd] [link to this post]
 
In reply to a post by StephenTodd:
I don't actually know what to do with the bandwidth, Three months time and it will be 'it's only 80/20'

80 meg is a lot for one person to use. Probably why BT's adverts centre around multiple users sharing one connection.

Oliver.
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