I have been with BT for 18 months for broadband and telephone service. In that period I suffered faults on 2 occassions and each time they send out an engineer after 4-5 days. Waiting that long with telephone or broadband service - my work as disrupted and lost a lot of telephone calls. So decided to switch to Virgin.
However, BT are trying to charge me a 'Broadband cancellation charge' of £30. I was never told about this charge when I joined nor is there any mention in the contract papers that I received. I queried this with them. A BT person rang me today and said that the £30 charge is not for leaving; I did not obtain a MAC code off them so they are charging me this amount. I told him he was talking a lot of nonsense. Why would I need a MAC code if I was moving to Virgin (a cable company).
It appears that they are slapping this random £30 charge for all leavers and expect majority of people not to notice or fight back. If anyone does query it then they give him some technical googlygook to confuse them.
I am taking this to my solicitor and reporting it to Trading Standards as well.