Doesn't sound helpful. You might find things go much more smoothly if you uninstall Desktop Help.
I'm confused though. Is it the Live Mail password that is getting lost or your BT Yahoo password?
The Live Mail password has nothing to do with BT ;
and BT doesn't remember any passwords except for your BT account (including BT Yahoo email).
Neither would any other ISP.
If anything remembers your password, it is either your browser or your email client, depending how you access your emails.
It may be that Desktop Help is causing confusion by saying something like 'If you have lost your email password, visit this site."
rather than 'If you have lost your BY Yahoo email password, visit this site.". Or ...???
Moved (with trepidation turned relief) to BT Infinity 2 for upload speed. Happy BE user for several years.
Edited by StephenTodd (Tue 30-Apr-13 18:09:03)