I think by first hop he means the hop from router to the next stage. (I had edited my comment from 'first hop' to 'line 2' to reduce confusion).
@Bobby_Valentino: just to confirm I assume your first line is all <1ms, and the 5ms and 20ms you mentioned are the second line of the tracert.
If the first line is 5ms or 20ms it looks like a very dodgy wireless connection.
Moved (with trepidation turned relief) to BT Infinity 2 for upload speed. Happy BE user for several years.