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Standard User Pete8five6
(newbie) Mon 08-Jul-13 11:10:28
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Profile speed


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I've got a problem with BT broadband dropping out. I've had two engineer visits and everything is as good as it can be on the BT side. Until such time as I find out what in my electrical installation causes the drop-outs I have the problem that my profile speed is systematically reduced over time. e.g. when the engineer visited last week homehub monitor was showing a speed of 3.5Meg but my profile speed was only 135Kbps. Hardly faster than dial-up.

Q1. Is there any way I can find out what my profile speed is.
Q2. Is there a way to contact BT and get my profile speed increased again when it gets very low? (Without spending hours talking to the Indian call centres.) Or do I have to book an engineer visit every time?

Pete
Standard User XRaySpeX
(eat-sleep-adslguide) Mon 08-Jul-13 13:20:55
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Re: Profile speed


[re: Pete8five6] [link to this post]
 
In reply to a post by Pete8five6:
Q1. Is there any way I can find out what my profile speed is.
BT Wholesale Broadband Performance Test then Further Diagnostics looking for IP Profile.

But didn't you get the 135K from here?

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User Pete8five6
(newbie) Mon 08-Jul-13 16:18:06
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Re: Profile speed


[re: XRaySpeX] [link to this post]
 
Thanks.

No, it's just what the engineer told me when he rang back from the exchange.


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