... so they then decided it must be an invalid code.
Back to O2 who couldn't see why it was not accepted so I asked if they could issue another - they did and it came the next day.
No, they didn't. They couldn't get one to issue unless either:
- the 30-day validity of the first one had expired;
- the first one had been submiitted to Openreach with a migration order.
The Openreach system issues the MACs in the first place and their system will not issue another until one of the two conditions above arises.
(Have you checked they aren't the same?)
If you are typing in or reading out the MACs, are you sure you have all O versus 0 correct? If you are copy and pasting from an email then make sure you have no leading or trailing spaces in the box before you submit it.
As for a way forward, if the first order does exist, but with no MAC, get it deleted. Then start again with whatever the current online offer and cashback is.
My broadband basic info/help site - www.robertos.me.uk
| Domains,website and mail hosting - Tsohost
Connection - Plusnet
UnLim Fibre (FTTC). Sync ~ 51.8/16.8Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant."
- Jean-Antoine Petit-Senn.
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.