Hi all, I wonder if anyone can give me any advice on how to get round this problem I have signing up to BT Infinity. My current ISP is O2 (or Sky as it now), just over two weeks ago I signed up to BT Infinity on the BT website - at that point I did not have a MAC code though BT said that was not a problem and I could subsequently add it to the order later. I then called O2 who said they would send out my MAC code by email which they did the following day - the email stated that there would be a charge if used within seven days. I checked with BT who said "no problem - just add it to your order next week".
Next week came and I duly entered the MAC on the order form on the BT website except all that would happen was the MAC code field would just blank itself out after clicking the Continue button. Time to ring BT I thought, "we'll enter it for you" - only problem was they had the same issue "Never mind - this happens from time to time, I'll put you through to our Exceptions team" Unfortunately they still couldn't get their system to accept it so they then decided it must be an invalid code.
Back to O2 who couldn't see why it was not accepted so I asked if they could issue another - they did and it came the next day. So I went to my order on BT website and yes you guessed it the same problem occurred, I rang them up and again BT staff could not get their system to accept the code - "Its O2 giving out bad MAC codes - contact them for another one" was the reply. So I did and a helpful chap followed it up and he also contacted BT Openreach who confirmed to him that the MAC code was valid and he couldn't see any reason why BT Retail could not accept it on their system!!
Called BT again where I suggested they contact Openreach "Oh I can't do that - it's definitely an O2 problem". At this point I am close to tearing my hair out - can anyone suggest how to get round this issue?