I have an engineer coming next Friday as my speed has dropped from 2.9mbps to the below
I am wondering regarding the cost as I have been told that if the problem lies in my home then it would be a £99 charge. But for example if it is the homehub that is not working correctly then would this constitute a £99 charge as it is in my home?
I have changed all the wires, changed the microfilter (twice) disconnected the sky from the same input into the master socket to rule any wiring fault out. But it is still the same.
Also when it starts to freeze it becomes hard to even connect to the homehub stats through the browser which takes around 10 seconds to display each page, is that normal?
Below are my stats
Line state: Connected
Connection time: 0 days, 16:59:55
Downstream: 1.281 Mbps
Upstream: 448 Kbps
Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 6.8 dB / 17.0 dB
Line attenuation (Down/Up): 57.3 dB / 31.5 dB
Output power (Down/Up): 15.8 dBm / 12.3 dBm
FEC Events (Down/Up): 499354 / 87
CRC Events (Down/Up): 67 / 7
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 261 / 5
Error Seconds (Local/Remote): 35 / 9