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Standard User barrymcmahon
(regular) Mon 05-Aug-13 18:12:41
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BT infinity speed question


[link to this post]
 
Just had BT infinity fitted very fast fit and set up seemed simple. But ?
1. How do you get the line statistics from the home hub 4?
2. The reason for above is that it is running at 24 mb down 17 mb up compared to what BT stated of 44 -50 mb down and 8mb up. ( tests done wirelessly on a window 7 machine and though the 200 mbs home plugs on a windows 8 machine) When I questioned this to the engineer he told me not to worry as it would improve over the next couple of days. Is this likely?
3. On another point when I renewed I was told by three BT staff that I would get BT sports 1 and 2 and ESPN but while BT sports 1 and 2 work ESPN is still on freeview channel 34 but no picture or sound any ideas why?
Thanks
Standard User BatBoy
(legend) Mon 05-Aug-13 18:42:50
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Re: BT infinity speed question


[re: barrymcmahon] [link to this post]
 
1. You can't

2. You have to use ethernet to do a realistic speed test, not wireless nor homeplugs.

3. How are you receiving the TV?


__________________________________________________________________________a bit harsh and a tad childish__________________

Edited by BatBoy (Mon 05-Aug-13 18:43:14)

Standard User StephenTodd
(experienced) Mon 05-Aug-13 18:44:09
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Re: BT infinity speed question


[re: barrymcmahon] [link to this post]
 
You can't get line stats from the HomeHub. The modem controls the line and holds the stats. The modem is delivered locked and no stats visible. If it is an HG612 unlocking is easy, see http://huaweihg612hacking.wordpress.com/ and various threads on this site.
If an ECI one more difficult;

While things are settling in it is worth rebooting (or disconnecting/reconnecting) the HomeHub every now and then (typically each morning). Do NOT touch the modem if you can help it (other than to unlock). DLM controls the cabinet->modem sync speed, which in turn controls the IP profile at the exchange. The low level sync is automatic with not much you can do about it. The profile is only set at PPPoE connection between router and exchange. That often happens when the low level resync happens, but not always. In that case you get a 'stale' IP profile, which can limit your actual speed even when the sync speed has increase.

--
Moved (with trepidation turned relief) to BT Infinity 2 for upload speed. Happy BE user for several years.


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Standard User jchamier
(eat-sleep-adslguide) Mon 05-Aug-13 19:05:21
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Re: BT infinity speed question


[re: StephenTodd] [link to this post]
 
In reply to a post by StephenTodd:
You can't get line stats from the HomeHub. The modem controls the line and holds the stats.

Its possible with the HomeHub 4 that the OP doesn't have a separate modem. (Would be the first one if that's the case).

James BT Infinity 2 19/09/2012 - Sold 42/6 - Getting 46/10 - Sync 54 / 11 Mbps @ 470m approx
13 years of broadband (ntl: cable to BT FTTC) - Router: Asus RT-N66U - Modem: Huawei HG612 speedtest
Standard User jchamier
(eat-sleep-adslguide) Mon 05-Aug-13 19:06:50
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Re: BT infinity speed question


[re: barrymcmahon] [link to this post]
 
In reply to a post by barrymcmahon:
2. The reason for above is that it is running at 24 mb down 17 mb up compared to what BT stated of 44 -50 mb down and 8mb up. ( tests done wirelessly on a window 7 machine and though the 200 mbs home plugs on a windows 8 machine) When I questioned this to the engineer he told me not to worry as it would improve over the next couple of days. Is this likely?


200megabit per second homeplugs tend to max out at around 20megabytes pre second download.

Try and connect Ethernet directly to the HomeHub from a laptop or desktop (e.g. a long cable) to do a speed test. Generally most people get the best speeds on the first day, and they drop by a few meg in the next couple of days. (I connected at 52 but on day 2 was at 46 and have stayed the same since last Sept).

James BT Infinity 2 19/09/2012 - Sold 42/6 - Getting 46/10 - Sync 54 / 11 Mbps @ 470m approx
13 years of broadband (ntl: cable to BT FTTC) - Router: Asus RT-N66U - Modem: Huawei HG612 speedtest
Standard User StephenTodd
(experienced) Mon 05-Aug-13 19:56:33
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Re: BT infinity speed question


[re: jchamier] [link to this post]
 
Isn't it the HomeHub 5 that has the integrated modem?

--
Moved (with trepidation turned relief) to BT Infinity 2 for upload speed. Happy BE user for several years.
Standard User ukhardy07
(fountain of knowledge) Mon 05-Aug-13 21:01:03
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Re: BT infinity speed question


[re: barrymcmahon] [link to this post]
 
The reason for above is that it is running at 24 mb down 17 mb up compared to what BT stated of 44 -50 mb down and 8mb up.
For homeplugs 24Mbps isn't too bad. Homeplugs are nowhere near as good as ethernet plugged in directly.

On the windows 7 laptop. Disconnect it from the wireless, connect it to the HH with a wire. Re-run the test.

It's likely that your laptop is wireless G or that it's wireless N but the 2.4ghz spectrum is just busy. You would need a 5ghz device to enjoy better speeds (but then the range suffers).
Administrator MrSaffron
(staff) Mon 05-Aug-13 21:54:08
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Re: BT infinity speed question


[re: ukhardy07] [link to this post]
 
Home200AV units are not really the best thing for FTTC speeds, the testing we did for the faster 500 units also covered a set of older dLAN 200 units.

http://www.thinkbroadband.com/hardware/reviews/70-de...

Even the 500AV units would struggle over longer distances to keep up, though much better than wireless still.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User jchamier
(eat-sleep-adslguide) Mon 05-Aug-13 21:54:09
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Re: BT infinity speed question


[re: StephenTodd] [link to this post]
 
In reply to a post by StephenTodd:
Isn't it the HomeHub 5 that has the integrated modem?

Ahh, could be, I've lost track, they both came out within weeks of each other :-/

James BT Infinity 2 19/09/2012 - Sold 42/6 - Getting 46/10 - Sync 54 / 11 Mbps @ 470m approx
13 years of broadband (ntl: cable to BT FTTC) - Router: Asus RT-N66U - Modem: Huawei HG612 speedtest
Standard User jchamier
(eat-sleep-adslguide) Mon 05-Aug-13 21:55:06
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Re: BT infinity speed question


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Home200AV units are not really the best thing for FTTC speeds, the testing we did for the faster 500 units also covered a set of older dLAN 200 units.


People still don't understand the difference between megaBITS and megaBYTES in download speed. :-/

James BT Infinity 2 19/09/2012 - Sold 42/6 - Getting 46/10 - Sync 54 / 11 Mbps @ 470m approx
13 years of broadband (ntl: cable to BT FTTC) - Router: Asus RT-N66U - Modem: Huawei HG612 speedtest
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