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Standard User GeoffB
(fountain of knowledge) Fri 23-Aug-13 06:49:41
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Are we ever going to have to use bt.com to log on?


[link to this post]
 
It seems months now that the mail log on page has been warning us that we're going to have to use Bt.com but it never seems to happen. Anyone have a definite date?

Dell Studio1558 with Win7 Home Premium
8GB RAM
IE10 and Live Mail
BT Infinity via HH3
Standard User Bah_Humbug
(newbie) Fri 23-Aug-13 08:17:42
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Re: Are we ever going to have to use bt.com to log on?


[re: GeoffB] [link to this post]
 
Are you talking about e-mail on btinternet.com? I received the following from BT on 16 August:

" Hello,

This summer, we're simplifying our email product range and we'll be closing some of our email services on 16 September 2013.

This means that your xxxx@btinternet.com email address will stop working after that date.

Act now if you want to keep your email address
There are three things you can do to keep your email address and all your messages and contacts. But whichever one you pick, you must do it before 16 September.

1. If you've got BT Broadband, you can keep your email address for free
Just link your address to your BT account. It's quick, easy and free. You can find out more and follow the instructions at bt.com/linkemail. (You'll need your reference number, which we've included above.)

2. If you don't have BT Broadband, sign up to keep your email address
You can sign up for BT Broadband and then link your BT email address to it. To do that:
keep this email safe, you'll need it later
sign up to one of our broadband packages - get BT Broadband here
once you've placed your order, come back to this email and link your email address to your new account by filling in the form at bt.com/linkemail. You'll need to put in your order and fill in the form before 16 September. You'll also need the reference number above.

3. Keep your email address by signing up for BT Premium Mail
If you haven't got BT Broadband and you don't want to sign up for it, you can still keep your email address by signing up for BT Premium Mail for £1.60 a month. Find out more at bt.com/premiummail.

Don't need your email address any more?
If you're not using your BT email address or messages any more, you don't need to do anything. Your email, and any services linked with it, will stop working after 16 September.

You can find out more about these changes at bt.com/emailchanges.

Thanks.

Warren Buckley
Managing Director, Customer Service"

Hope this helps.
Standard User MHC
(sensei) Fri 23-Aug-13 09:13:53
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Re: Are we ever going to have to use bt.com to log on?


[re: Bah_Humbug] [link to this post]
 
In reply to a post by Bah_Humbug:
Are you talking about e-mail on btinternet.com? I received the following from BT on 16 August:

" Hello,

This summer, we're simplifying our email product range and we'll be closing some of our email services on 16 September 2013.

This means that your xxxx@btinternet.com email address will stop working after that date.

Act now if you want to keep your email address
There are three things you can do to keep your email address and all your messages and contacts. But whichever one you pick, you must do it before 16 September.

1. If you've got BT Broadband, you can keep your email address for free
Just link your address to your BT account. It's quick, easy and free. You can find out more and follow the instructions at bt.com/linkemail. (You'll need your reference number, which we've included above.)

2. If you don't have BT Broadband, sign up to keep your email address
You can sign up for BT Broadband and then link your BT email address to it. To do that:
keep this email safe, you'll need it later
sign up to one of our broadband packages - get BT Broadband here
once you've placed your order, come back to this email and link your email address to your new account by filling in the form at bt.com/linkemail. You'll need to put in your order and fill in the form before 16 September. You'll also need the reference number above.

3. Keep your email address by signing up for BT Premium Mail
If you haven't got BT Broadband and you don't want to sign up for it, you can still keep your email address by signing up for BT Premium Mail for £1.60 a month. Find out more at bt.com/premiummail.

Don't need your email address any more?
If you're not using your BT email address or messages any more, you don't need to do anything. Your email, and any services linked with it, will stop working after 16 September.

You can find out more about these changes at bt.com/emailchanges.

Thanks.

Warren Buckley
Managing Director, Customer Service"

Hope this helps.


That is not all of the story ...

If you have moved from a original @BTOpenworld.com based product through @BTinternet.com to a business account, it is not possible to retain the email addresses.


High level complaints have been raised, and acceptable responses are awaited.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit


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Standard User athegn
(committed) Fri 23-Aug-13 09:54:59
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Re: Are we ever going to have to use bt.com to log on?


[re: Bah_Humbug] [link to this post]
 
Not sure if I need to do this.

I joined BT Infinity in June this year and got a *@btinternet.com email address.

I have not yet received an email like you?

Should I; if only for the link reference number
Standard User johnjburness
(eat-sleep-adslguide) Fri 23-Aug-13 10:01:26
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Re: Are we ever going to have to use bt.com to log on?


[re: Bah_Humbug] [link to this post]
 
I've never received that email & BT consider that my xxxxxx@btinternet.com addy is my prime email address for ALL communications!

Regards,
John
Standard User MHC
(sensei) Fri 23-Aug-13 11:03:26
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Re: Are we ever going to have to use bt.com to log on?


[re: athegn] [link to this post]
 
Think about it ... if you were allocated an @btinternet.com email address when your BT Infinity service started then it will already be linked.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User MHC
(sensei) Fri 23-Aug-13 11:04:57
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Re: Are we ever going to have to use bt.com to log on?


[re: johnjburness] [link to this post]
 
Which ISP are you with?


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User athegn
(committed) Fri 23-Aug-13 11:54:15
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Re: Are we ever going to have to use bt.com to log on?


[re: MHC] [link to this post]
 
In reply to a post by MHC:
Think about it ... if you were allocated an @btinternet.com email address when your BT Infinity service started then it will already be linked.


Thanks but how do I find the addresses that are linked? There appears to be an allowance of eleven addresses. I use my login address; not a *@btinterent.com address, but cannot see what addresses are linked to my Infinity account.
Administrator MrSaffron
(staff) Fri 23-Aug-13 12:05:16
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Re: Are we ever going to have to use bt.com to log on?


[re: athegn] [link to this post]
 
There are lots of people with old/legacy BT Internet addresses, those who have an active BT Broadband/Infinity product should not get this letter I believe, and are not losing the address.

Certainly my mum would be on the phone within seconds if she had received this letter.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Oliver341
(knowledge is power) Fri 23-Aug-13 12:10:09
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Re: Are we ever going to have to use bt.com to log on?


[re: athegn] [link to this post]
 
In reply to a post by athegn:
Thanks but how do I find the addresses that are linked?

Log in to your BT Yahoo mailbox with the primary btinternet.com address. Hover the mouse over "Hi, Yourname" and select Account Info. Then "Manage Sub Accounts".

Oliver.
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