I thought i'd just have a little rant!
Ordered the product, got an appointment, got my kit, took a day off work.... and guess what they didn't turn up.
I had an 8am -1pm slot, I called at 12:30 as I got a bit suspicious, they said everything was okay and they'd turn up before 1pm.
I waited until 13:30, I phoned up and all of a sudden there's an issue, they called through to engineering, and left my number. I was assured of a call back within an hour and shockingly (or not so...) it never materialised.
I understand issues occur, but comms would have been good, I shouldn't have to be chasing the appointment.
I'm sure this is quite typical and i'm another victim of a rather disjointed organisation.