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Standard User mannie1973
(newbie) Mon 02-Sep-13 13:12:11
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Moving Phone/BB (house move)


[link to this post]
 
Hi there, just looking for advice.

I have BT Broadband and phone line, but will be moving to my partner's address in a couple of months.

She already has Sky phone/Braodband, but I'll be moving all of my BT services to hers - just wondering if
she will need to cancel her services first or is there an easier way?

Also, she still owes BT for a final bill from years ago, would this create a problem?

Thanks.

Edited by mannie1973 (Mon 02-Sep-13 13:13:06)

Administrator MrSaffron
(staff) Mon 02-Sep-13 13:58:57
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Re: Moving Phone/BB (house move)


[re: mannie1973] [link to this post]
 
She will need to notify Sky that she wants to cease phone and broadband services, and you will be ordering as if it was a move to a new property and hopefully BT do a simultaneous provide.

If she does not tell Sky about wanting to stop their service, they may keep on billing even if BT does take over the phone and broadband.

The old bill part difficult to say.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User MHC
(sensei) Mon 02-Sep-13 16:27:56
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Re: Moving Phone/BB (house move)


[re: mannie1973] [link to this post]
 
That BT debt will be on her credit record. When you move in there is a good chance you will be "associated" with her and it could affect your credit worthiness.

BT will NEVER write it off so the best she can do is to sort it out with BT as soon as possible or you may suddenly find the bill for your premises has it added to it.


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M H C


taurus excreta cerebrum vincit


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Standard User RobertoS
(sensei) Mon 02-Sep-13 22:55:09
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Re: Moving Phone/BB (house move)


[re: MrSaffron] [link to this post]
 
Possibly be a broadband cease charge from Sky as well, do you think?

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 51.8/16.8Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User mannie1973
(newbie) Mon 02-Sep-13 23:07:57
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Re: Moving Phone/BB (house move)


[re: mannie1973] [link to this post]
 
Thanks a lot, guys. My main concern was the old bill
which I will arrange to pay.
Standard User mannie1973
(newbie) Mon 02-Sep-13 23:10:07
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Re: Moving Phone/BB (house move)


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
Possibly be a broadband cease charge from Sky as well, do you think?


Don't think there would be a charge unless she was in contract, which she isn't .
Standard User RobertoS
(sensei) Mon 02-Sep-13 23:23:11
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Re: Moving Phone/BB (house move)


[re: mannie1973] [link to this post]
 
Well it seems to be impossible to find it on Sky's website. The only termination that is mentioned is early termination within contract.

However, a complete cessation of broadband on a line, rather than a migration from one ISP to another, incurs a £29.07 charge by Openreach to the ISP, and most ISPs pass that on to the customer. You will find a few cases on the Sky forums of people being charged this when moving to Sky. Usually when either Sky or the old ISP has mucked something up.

I would be very surprised if Sky do not charge a Cease fee, nothing to do with migrating out within contract. She may be lucky, Sky may be an exception to the norm.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 51.8/16.8Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User Oliver341
(knowledge is power) Mon 02-Sep-13 23:33:15
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Re: Moving Phone/BB (house move)


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
However, a complete cessation of broadband on a line, rather than a migration from one ISP to another, incurs a £29.07 charge by Openreach to the ISP, and most ISPs pass that on to the customer.

According to this, the Openreach cease charge for MPF is £0.00

http://www.openreach.co.uk/orpg/home/products/pricin...

Oliver.
Standard User RobertoS
(sensei) Tue 03-Sep-13 00:03:11
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Re: Moving Phone/BB (house move)


[re: Oliver341] [link to this post]
 
That's good, thanks Oliver. The OP can relax and ignore my false alarm.

(I used to find it easy to find BTW and Openreach prices, but the last couple of times seemed to need passwords).

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 51.8/16.8Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User Oliver341
(knowledge is power) Tue 03-Sep-13 10:37:42
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Re: Moving Phone/BB (house move)


[re: RobertoS] [link to this post]
 
Since an Openreach MPF cease is free (or at least seems to be, from my link), it makes you wonder why BT Wholesale are charging WBC-based ISPs for ceases.

Does anyone know, is there a cease charge which Openreach levy on BT Wholesale, or is it just a charge BT Wholesale decided to impose on WBC-based ISPs to make extra cash?

Oliver.

Edited by Oliver341 (Tue 03-Sep-13 10:57:00)

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