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Standard User ijk571
(newbie) Sun 15-Sep-13 10:36:17
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Just had BT Infinity 1 installed yesterday....


[link to this post]
 
Good morning.
As per per the title above. Had the Openreach engineer connect it all up Saturday morning. Just before he left he did a speedtest and it came back at 18.81mb download. I did one more test later in the morning at it was about the same. I know about the 10 day stabilisation time etc and how it can fluctuate and I have read about the IP profile on here.

I had to plug in a 4 way extension lead later in the day and therefore unplug the router and white modem a couple of times.

I have done the BTW speedtest and further diagnostics which show my IP profile to be :-

10 up (actual for the test 4.96)
17.79 down (actual for tjhe test 17.63)
so I am within limits......
I am a fair distance from the cab, hence the lower speed anyway.)

My question is, have I somehow lowered my IP profile by unplugging the kit temporarily during this 10 day time or is it set when first configured?
Would the IP profile have been 17.79 from when it went live and it was just chance it I tested at nearly 19 when we first tested it?

I'm just a little concerned I may have 'lost' nearly 2 mb by turning the kit off/on (to plug in a 4 way extension lead), as it thought the line was unstable. All I get now is about 17.2-17.8 now on any tester.

Thanks in advance, sorry for the rambling post.
Ian
Standard User BatBoy
(legend) Sun 15-Sep-13 11:12:02
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Re: Just had BT Infinity 1 installed yesterday....


[re: ijk571] [link to this post]
 
DLM doesn't intervene on the first day, unless severe instability is detected.
You may have triggered DLM, but it should sort itself out in a week or two anyway.
I wouldn't be concerned just now, just see what it's like over the next 10 days or so.


__________________________________________________________________________a bit harsh and a tad childish__________________
Standard User Chrysalis
(legend) Sun 15-Sep-13 16:36:44
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Re: Just had BT Infinity 1 installed yesterday....


[re: ijk571] [link to this post]
 
as batboy said and also to add sync speeds do vary, going down from 18mbit to 17mbit isnt nothing out of the ordinary for normal variance.

If you knew about the training etc. it would have been wise to do your electrical changes prior to the installation.

BT Infinity 2 Since Dec 2012 - BQM


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Standard User RobertoS
(sensei) Sun 15-Sep-13 16:45:01
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Re: Just had BT Infinity 1 installed yesterday....


[re: Chrysalis] [link to this post]
 
FTTC doesn't have a 10-day training anyway frown. That's even more of a myth than it is on ADSLx.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 51.8/16.8Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User Chrysalis
(legend) Mon 16-Sep-13 09:43:22
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Re: Just had BT Infinity 1 installed yesterday....


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
FTTC doesn't have a 10-day training anyway frown. That's even more of a myth than it is on ADSLx.


sadly that myth has been engraved into BT staff from top to bottom, a BT engineer who posts on another forum still says "it has to be allowed to train". What they are basically telling the customer is they want to wait for DLM to slow faulty lines down before they will accept a report, and by then its too late as they will consider the new DLM'd speed as that normalised speed.

BT Infinity 2 Since Dec 2012 - BQM
Standard User Oliver341
(knowledge is power) Mon 16-Sep-13 10:13:42
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Re: Just had BT Infinity 1 installed yesterday....


[re: Chrysalis] [link to this post]
 
In reply to a post by Chrysalis:
sadly that myth has been engraved into BT staff from top to bottom

It's a great way to get rid of a customer and let someone else deal with them a few days later. Customer service staff seem to like this fact.

Oliver.
Standard User RobertoS
(sensei) Mon 16-Sep-13 13:14:10
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Re: Just had BT Infinity 1 installed yesterday....


[re: Chrysalis] [link to this post]
 
It'll be fun to see what they say about FTTP and/or FTTPoD faults in the first ten days tongue.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 51.8/16.8Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User ijk571
(newbie) Mon 16-Sep-13 19:34:31
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Re: Just had BT Infinity 1 installed yesterday....


[re: Oliver341] [link to this post]
 
In reply to a post by Oliver341:
In reply to a post by Chrysalis:
sadly that myth has been engraved into BT staff from top to bottom

It's a great way to get rid of a customer and let someone else deal with them a few days later. Customer service staff seem to like this fact.


The Openreach engineer quoted the 10 day period to me on Saturday.....
Standard User Chrysalis
(legend) Tue 17-Sep-13 09:36:25
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Re: Just had BT Infinity 1 installed yesterday....


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
It'll be fun to see what they say about FTTP and/or FTTPoD faults in the first ten days tongue.


they need to train smile

BT Infinity 2 Since Dec 2012 - BQM
Standard User MHC
(sensei) Tue 17-Sep-13 11:41:23
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Re: Just had BT Infinity 1 installed yesterday....


[re: Chrysalis] [link to this post]
 
In reply to a post by Chrysalis:
In reply to a post by RobertoS:
It'll be fun to see what they say about FTTP and/or FTTPoD faults in the first ten days tongue.


they need to train smile


A 10 day course should suffice!


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M H C


taurus excreta cerebrum vincit
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