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Standard User fearby
(committed) Tue 22-Oct-13 22:05:09
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Who to contact if no joy with BT?


[link to this post]
 
As per title - not having success with the usual call centre and usual testing.

I contacted Ian Livingstone before with my previous problems few years ago but he is now out of BT I think.

Thanks
Standard User RobertoS
(sensei) Tue 22-Oct-13 23:38:25
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Re: Who to contact if no joy with BT?


[re: fearby] [link to this post]
 
IIRC the email address for him is still being directed to the Serious Complaints Team. Till the end of this month I think.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 55.8/14.5Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User XRaySpeX
(eat-sleep-adslguide) Wed 23-Oct-13 00:42:22
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Re: Who to contact if no joy with BT?


[re: RobertoS] [link to this post]
 
Yes, just used it successfully.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC


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Standard User RobertoS
(sensei) Wed 23-Oct-13 01:42:25
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Re: Who to contact if no joy with BT?


[re: XRaySpeX] [link to this post]
 
'Tis to be hoped if the OP uses it, he remembers there is no "e" at the end of Livingston. Whether or not they have a catcher for it with an "e" I don't know.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 55.8/14.5Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User Garyilka
(knowledge is power) Wed 23-Oct-13 09:24:59
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Re: Who to contact if no joy with BT?


[re: fearby] [link to this post]
 
Could try gavin.e.patterson@bt.com

(as shown in http://www.ceoemail.com/)
Standard User RobertoS
(sensei) Wed 23-Oct-13 10:17:17
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Re: Who to contact if no joy with BT?


[re: Garyilka] [link to this post]
 
In reply to a post by Garyilka:
Could try gavin.e.patterson@bt.com

(as shown in http://www.ceoemail.com/)
"(as shown in http://www.ceoemail.com/ )" - it needed a space at the end of the link smile.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 55.8/14.5Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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