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Standard User cymrutupp
(newbie) Mon 04-Nov-13 19:24:22
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Horrendous experience.


[link to this post]
 
Just had the most horrendous engineer visit.
Was booked to have BT infinty installed today, arranged for the wife to have a day off
jobs a good one I thought.
A contractor for Openreach (Quinn's ) arrived and as I had run the ethernet cable from the master socket to my pc upstairs all he had to do was change and connect into master socket ,plug the other end in my HH5, 3 hours later and after much shouting at some lady at BT ,3 modems(which he did not need) he said I have to go now I am not getting paid for this job as BT has not done something.(what I do not know)
Reconnected my connection in the cabinet but left my hh3 unplugged on the desk.
As they do not do weekend appointments I have to arrange for my wife or myself to have another day off work and wait another week.

Not Happy
Standard User Chrysalis
(legend) Tue 05-Nov-13 07:16:49
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Re: Horrendous experience.


[re: cymrutupp] [link to this post]
 
sounds very confusing.

But you are stating he did the work at the cbainet.

Then spent 3 hours trying to get a modem to work with the hh5?

Then gave up and undid the work in the cabinet? or he left FTTC activated?

incidently modems do work with the hh5. They can be used that way so why he even couldnt do that I dont know.

BT Infinity 2 Since Dec 2012 - BQM
Administrator MrSaffron
(staff) Tue 05-Nov-13 10:18:11
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Re: Horrendous experience.


[re: Chrysalis] [link to this post]
 
Maybe plugging it into the wrong socket....i.e. plug fits so must be right hole. Many people do this with RJ11 plugs and RJ45 sockets.

Sounds like maybe the jumper work at cabinet was wrong.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


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Standard User Zarjaz
(knowledge is power) Tue 05-Nov-13 19:05:57
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Re: Horrendous experience.


[re: cymrutupp] [link to this post]
 
They most certainly do, do appointments on a Saturday. Ring up and create merry hell, get them to send an Openreach bod, they'll sort it.

Standard User cymrutupp
(newbie) Mon 11-Nov-13 12:30:26
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Re: Horrendous experience.


[re: MrSaffron] [link to this post]
 
Hi Guys

Thanks for the replys, i was on hols last week so did not see them.

When he left he returned my line back to what it was, but he left the modem plugged into my pc and switched on with nothing else connected to it. My original HH3 was lying on the floor next to my desk. not sure about his competency
latest update is i still do not have infinity because they say there is a fault in the cabinet
will not know anything until wednesday at the earliest.

What i thought was going to be a simple exercise, well what can i say without swearing....
Standard User eckiedoo
(committed) Mon 11-Nov-13 16:56:24
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Re: Horrendous experience.


[re: cymrutupp] [link to this post]
 
"Ach-a-fi..." ??
Standard User cymrutupp
(newbie) Tue 19-Nov-13 14:26:12
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Re: Horrendous experience.


[re: eckiedoo] [link to this post]
 
Hi All

Does anyone know who I can contact and talk to regarding my order.

After the failed attempt by Openreach (Quinns) on Monday 4/1/13 for installation of fibre I was promised that they would attend on the Sat. 16/11/13 however they changed my appointment on the 14th to Monday 18th. I contacted them straight away and rearranged an appointment for Sat. 23/11/13. I phoned today for confirmation and was told that as I missed an appointment (even though they was told that no one would be home on the 18/11/13) I would have to wait until 2/12/13.
They will let me know on Thursday if I can get an appointment Sat. 23rd.

I can only do Sat. appointments, I have lost one days pay from the 4/11/13.

Any help on this matter would be gratefully appreciated.
Administrator MrSaffron
(staff) Tue 19-Nov-13 14:37:46
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Re: Horrendous experience.


[re: cymrutupp] [link to this post]
 
Request escalation. If you have always been clear you can only manage Saturday appointments then if the retail ISP (BT) has booked Openreach for a weekday then its the retailers problem.

Saturday appointments are hard to get, so it will likely mean waiting longer

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User danman7_200
(learned) Tue 19-Nov-13 17:49:54
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Re: Horrendous experience.


[re: MrSaffron] [link to this post]
 
I'm sorry to hear this. It is well known in BT circles, that the quality of contractors (Quinns and Kelly's) is quite horrendous!
Standard User eckiedoo
(committed) Tue 19-Nov-13 20:41:57
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Re: Horrendous experience.


[re: cymrutupp] [link to this post]
 
http://www.ceoemail.com/
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