I have BT Infinity Option 2 all been going swimmingly, in fact I just renewed for 12 months.
I only really use my connection for playing a game based in Japan along with there forum servers etc,
6 Days ago between 12 and 5pm my connection the the servers stopped working, im losing 75% of packets on route to them, Ive spoke to the game/server providers 3 times and they say no issue for anyone else during these times.
Looking on fan sites based in the UK (that work fine) I see many other Bt users suffering the same, someone said they switched to there phones network via tethering and it works fine. I tried with Three and it works.
Ive done my research, and tried to relay that to BT in 6 hours of calls... ouch.
Only to be told "Google, BBC, Ebay work right? so your internet is fine" "Its not our job to ensure the data gets there" Im Gob smacked, Perhaps ive misunderstood the role of an isp all these years?
Ive tried to explain to complaints, as I dont recall anything in my contract saying only some services will be available at certain times, but they said the same Google, BBC, Ebay work right? so your internet fine"
So im at a real loss of what to do, They wont even admit there's a problem... so short of paying to get out of 12 months contract or getting a vpn anything else I can do?
Edited by Mayuki (Tue 12-Nov-13 15:29:16)