User comments on ISPs
  >> BT Broadband


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | (show all)   Print Thread
Standard User glyndavies
(newbie) Tue 24-Dec-13 19:38:42
Print Post

Line failure


[link to this post]
 
Could someone please explain why, having suddenly lost both broadband and the phone earlier today, I now have my broadband restored but still no phone link. I had assumed water in the ducting somewhere, but maybe the exchange roof leaks!

The BT website just mentions 'problems' in my exchange area (Bentley, Hants)

Glyn Davies
Standard User RobertoS
(sensei) Tue 24-Dec-13 20:03:42
Print Post

Re: Line failure


[re: glyndavies] [link to this post]
 
Are you on Infinity, or ADSLx?

If on ADSLx, is the speed reasonably good, or dismally poor?

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User glyndavies
(newbie) Tue 24-Dec-13 20:16:47
Print Post

Re: Line failure


[re: RobertoS] [link to this post]
 
ADSL2 (I think) is better when I posted than it was this morning. Phone line has just reappeared an hour or two after the broadband.

Glyn Davies


Register (or login) on our website and you will not see this ad.

Standard User MHC
(sensei) Tue 24-Dec-13 21:36:03
Print Post

Re: Line failure


[re: glyndavies] [link to this post]
 
What was the original speed? Then when it was initially restored and finally now?

ADSL can run on a single leg from te exchange whereas voice requires both. It will be significantly slower but it can still work.

If for example a cabinet was flooded or a joint got wet then it would fail for both voice and ADSL, then as it dries out one may dry before teh other resulting in ADSL only.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User eckiedoo
(committed) Wed 25-Dec-13 07:52:22
Print Post

Re: Line failure


[re: MHC] [link to this post]
 
Could it also be that the ADSL part of the Exchange came back on-line first?

To what degree are Phone, ADSL and VDSL, separated; just as at the consumer end in the home, with filters, separate racks etc?
Standard User Kam
(learned) Wed 25-Dec-13 09:44:30
Print Post

Re: Line failure


[re: glyndavies] [link to this post]
 
This has happened to me twice in the last 3 months. First the phone and broadband goes dead, then the broadband (FTTC) comes back on after a few hours at about half normal speed. A few days later an engineer fixes the phone line, but then a DSLAM reset is required before normal broadband speeds are restored.
Standard User MHC
(sensei) Wed 25-Dec-13 10:05:46
Print Post

Re: Line failure


[re: eckiedoo] [link to this post]
 
If an exchange fails priority will be given to getting voice working. There are battery supplies in te exchanges and in a power failure they would again give voice priority.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User glyndavies
(newbie) Wed 25-Dec-13 19:40:29
Print Post

Re: Line failure


[re: MHC] [link to this post]
 
2.06 Mbps download yesterday morning, 2.05 Mbps when restored. The day to day variation is greater than this. I don't have a record of the actual line speed.

Glyn Davies
Standard User glyndavies
(newbie) Wed 25-Dec-13 19:43:22
Print Post

Re: Line failure


[re: eckiedoo] [link to this post]
 
Just at my end with a splitter

Glyn Davies
Standard User rosspaul
(member) Thu 26-Dec-13 13:59:10
Print Post

Re: Line failure


[re: glyndavies] [link to this post]
 
In reply to a post by glyndavies:
Could someone please explain why, having suddenly lost both broadband and the phone earlier today, I now have my broadband restored but still no phone link.

Dunno why but you will find that ADSL works with just 1 leg connected A or B, the same happened to me.

I dont know about Infinity though.

AOL/TheFreeDotNet/RedHotAnt/Ezesurf/Pipex/Madasafish/O2 Premium/ BT Infinity 2
Pages in this thread: 1 | 2 | (show all)   Print Thread

Jump to