Am I correct? Or has something changed?
My mothers internet connection has gone to pot.
Line stats when all was fine:
snr down 6
Attenuation down 12
Connection up/down 448/8128
Now:
snr down 6
Attenuation down 38
Connection up/down 220/3740
I connected her home hub directly to her master socket to bypass the internal extension and the stats where the same.
BT Told her on the phone that if there is a problem with the line between the pole and her house that she would have to pay a fee of something like £120.
I call BS.
I have a telephone number for High level Complaints and I'm tempted to ring them instead of the usual script monkeys.
Thoughts?
TalkTalk 24Mb
Current Line Status
Connection Speed 24575 Kbps 1019 Kbps
Line Attenuation 14.2 dB 5.5 dB
Noise Margin 1.2 dB 11.8 dB
BT 8Mb
Virgin 50Mb
BT 7Mb
Other ISP's used over the years: AOL Supanet Pipex Tiscali Eclipse Zen
Current Line Status
Connection Speed 24575 Kbps 1019 Kbps
Line Attenuation 14.2 dB 5.5 dB
Noise Margin 1.2 dB 11.8 dB
BT 8Mb
Virgin 50Mb
BT 7Mb
Other ISP's used over the years: AOL Supanet Pipex Tiscali Eclipse Zen