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Standard User Zer0
(newbie) Thu 06-Feb-14 18:21:34
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Disappointed with Infinity 2 Speed on Install Date


[link to this post]
 
Hi,

I have just had BT Infinity 2 installed today. The BT Wholesale Checker shows the following for my number:

FTTC Range A (Clean) 59.3 43.7 16.2 10 -- Available
FTTC Range B (Impacted) 49.7 26.7 16.2 7.4 -- Available

But a wired speedtest.net result comes back with: just 22Mbps http://www.speedtest.net/my-result/3287469432

I have gone into the Hub 5 connection status which shows:

VDSL Line Status

Connection Information

Line state: Connected
Connection time: 0 days, 04:43:37
Downstream: 23.38 Mbps
Upstream: 5.45 Mbps

What can I do? as a 20Mb line is not much more impressive than the 7Mb i was getting on my traditional ADSL line.

Thanks
Administrator MrSaffron
(staff) Thu 06-Feb-14 18:25:35
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Re: Disappointed with Infinity 2 Speed on Install Date


[re: Zer0] [link to this post]
 
Self install or engineer install?

i.e. do you have a VDSL faceplate i.e. http://www.coolwebhome.co.uk/faceplate

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Zer0
(newbie) Thu 06-Feb-14 18:33:11
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Re: Disappointed with Infinity 2 Speed on Install Date


[re: MrSaffron] [link to this post]
 
Openreach Engineer


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Administrator MrSaffron
(staff) Thu 06-Feb-14 18:40:57
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Re: Disappointed with Infinity 2 Speed on Install Date


[re: Zer0] [link to this post]
 
So they gave you a faceplate? And when you get down to the test socket (example in http://www.coolwebhome.co.uk/faceplate ) none of the other phone sockets in the property work?

Do you know how far you are from the cabinet?

Your speeds suggest around 1km, but the checker suggests around 300m, The checker is sometimes wrong, so it is worth trying to figure out.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Zer0
(newbie) Thu 06-Feb-14 18:50:40
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Re: Disappointed with Infinity 2 Speed on Install Date


[re: MrSaffron] [link to this post]
 
Hi,

The engineer installed a new faceplate with the letters MK2 on it. This is the only telephone line in the house, we don't have other extensions.

Thanks

Jon
Standard User RobertoS
(sensei) Thu 06-Feb-14 19:07:56
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Re: Disappointed with Infinity 2 Speed on Install Date


[re: Zer0] [link to this post]
 
Real Openreach, not Kelly's or Quinn's?

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User Zer0
(newbie) Thu 06-Feb-14 19:13:53
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Re: Disappointed with Infinity 2 Speed on Install Date


[re: RobertoS] [link to this post]
 
Yeah, Real Openreach - Which is why i was hoping it would have been a good job frown
Standard User BatBoy
(legend) Thu 06-Feb-14 19:59:26
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Re: Disappointed with Infinity 2 Speed on Install Date


[re: Zer0] [link to this post]
 
Can you also post the noise margin reported by the HH5, please?


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Standard User Zer0
(newbie) Thu 06-Feb-14 20:20:59
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Re: Disappointed with Infinity 2 Speed on Install Date


[re: BatBoy] [link to this post]
 
6. Data rate: 5581 / 23937
7. Maximum data rate: 5717 / 23867
8. Noise margin: 6.3 / 6.3
9. Line attenuation: 0.0 / 26.7
10. Signal attenuation: 0.0 / 25.3
Standard User BatBoy
(legend) Thu 06-Feb-14 20:30:18
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Re: Disappointed with Infinity 2 Speed on Install Date


[re: Zer0] [link to this post]
 
The attenuation is quite high and the noise margin isn't much above the target. I would guess it's not going to get much better.


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