Been a long time since I posted here last.
This might be a weird/strange/long post, do bear with me.
Had been with BT as a internet provider since the days of dial-up. Reasonably happy customer, else I wouldn't have stayed so long.
In spring 2011 I decided I'd like to upgrade the current fixed 2Mb adsl to a newer "up to 8Mb" service, but didn't fancy the BT 18 month contract, in case things didn't go so well (line length issues, etc etc) with the new service and if issues did arise having to contact BT support.
Looking around Plusnet got some decent reviews and the UK based call centre was a plus point. Contacted BT for a MAC and passed it to Plusnet. Migration went smoothly, service decent and few issues really. Have been with them since and even upgraded to Fibre in 2012.
Now the reason for this post. A letter arrived in late Dec 2013 from BT headed your final bill and mentioning an amount of credit (less than £10). At the right hand side it says "Sorry you're leaving BT" and at the top states the bill is for "BT BB Option 3".
Probably partially my fault for not paying enough attention, but BT have taken a DD every month since I moved to Plusnet.
Gave BT a call today, first person I spoke to wasn't in billing, but was in UK. However couldn't deal with the issue and so passed me across to billing. 15 minutes of being on hold I get through. Sadly unable to get the CS rep to understand what the problem really was. Weirdly though, according to his screen my service was cancelled on the 16th Dec 2013. I certainly haven't contacted them in December, so cannot understand why the account has now been ceased after all this time.
So, what is the best way to resolve this and do I get any of the money back for an unused service?
Thanks for reading