I would rate both at 9/10
Support is 24hour UK based and never an issue when speaking with them. If they are overloaded you get routed to Res Support - with priority, it happened once but easy enough to redial.
Thanks - I'm torn between BT ( currently a residential customer ) and PlusNet.
Both seem to have pro and cons..
Both are going to be easy enough to move to.
Reading the Plusnet forums does put me off a bit, but reading the BT residential posts, it reads very similar.
I do like that PlusNet will allow P2P at full speed any time, where as BT cap it heavily at night.
Hmm which way to go