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Standard User Aliturk
(fountain of knowledge) Wed 30-Apr-14 14:05:46
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How on earth do BT get away with this?


[link to this post]
 
Called to report my broadband dropping out every 20 minutes or so since last night and get someone from that hideous Indian Call Centre speaking to me as if I were a 5 year old, or a 90 year old about to be given an enema - each of her sentences punctuated by "yeah?" My experience is that this won't be remedied anytime soon. I just can't wait until my contract runs out and I can go back to Zen
Administrator MrSaffron
(staff) Wed 30-Apr-14 14:12:59
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Re: How on earth do BT get away with this?


[re: Aliturk] [link to this post]
 
If you use twitter then try out https://twitter.com/btcare

They are vaguely human

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Aliturk
(fountain of knowledge) Wed 30-Apr-14 14:29:44
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Re: How on earth do BT get away with this?


[re: MrSaffron] [link to this post]
 
No I don't use Twitter but it's tempting to open an account if it meant talking to someone at BT with a shred of common sense


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Standard User ian72
(knowledge is power) Wed 30-Apr-14 16:42:41
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Re: How on earth do BT get away with this?


[re: MrSaffron] [link to this post]
 
Probably find the twitter feed is manned by automated robots which is why they seem so much more human wink
Standard User Zarjaz
(knowledge is power) Wed 30-Apr-14 18:51:37
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Re: How on earth do BT get away with this?


[re: Aliturk] [link to this post]
 
Have you done any diagnosis ? What do the router stats look like ?

Standard User Aliturk
(fountain of knowledge) Wed 30-Apr-14 21:58:46
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Re: How on earth do BT get away with this?


[re: Zarjaz] [link to this post]
 
Seems to have settled down now. I did notice from when I did get a chance to look at the stats that it was syncing at a higher rate than it normally does. It's now syncing at the speed I expect and it's been stable for around 8 hours
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