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Standard User pcoventry76
(knowledge is power) Thu 01-May-14 20:45:27
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hello!


[link to this post]
 
Just signed up to IN2!

My AM slot was nicked whilst I was typing notes for the engineer lol so must be popular!

Good service!?

Thanks
Standard User Zarjaz
(knowledge is power) Thu 01-May-14 21:27:43
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Re: hello!


[re: pcoventry76] [link to this post]
 
What estimated speed does it predict for your line ?

Standard User pcoventry76
(knowledge is power) Thu 01-May-14 21:56:50
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Re: hello!


[re: Zarjaz] [link to this post]
 
Between 60-80 down 19.6 -20 up

Full readout thingy here

http://prntscr.com/3f9elf

Edited by pcoventry76 (Thu 01-May-14 21:58:37)


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Standard User jcym
(fountain of knowledge) Fri 02-May-14 12:58:01
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Re: hello!


[re: pcoventry76] [link to this post]
 
When it works it is great, I'm on IN2 with ~76/20 most of the time, speeds can jump around a little bit for a few hours after midnight for some reason, but most probably wouldn't notice it. I only notice it when uploading/downloading because I monitor my connection IRT.

But, and it's a big but, any problems with your service, whether technical or account related, and dealing with their telephone support is the best way I know of making someone want to give up the will to live. But they are exceedingly polite while driving you mad with frustration.
Standard User pcoventry76
(knowledge is power) Fri 02-May-14 13:57:03
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Re: hello!


[re: jcym] [link to this post]
 
Thanks for being so honest.

I spent a few years working for the other ISP I was going to go for and to be honest even though they are UK based they are just as bad.

I would be using it after midnight but I will let you know if I get anything also.
Standard User jcym
(fountain of knowledge) Fri 02-May-14 15:46:19
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Re: hello!


[re: pcoventry76] [link to this post]
 
Well ironically, at least in my experience, my first BB service, as compared to my ISDN or dial-up services, was with BT on their unlimited 2Mb/512Kb service and not only was the service itself superb, then again at only 2 Mbps it should have been smile, but so was their support back then. How the mighty have fallen for the only ones I have encountered on BB that is worse than today's BT was Bulldog when they had their Watchdog moment. But the very best ISP telephone support I have experienced was with my previous ISP and is not UK based, i.e. Be's Bulgarian operation.

Edited by jcym (Fri 02-May-14 15:46:56)

Standard User Zarjaz
(knowledge is power) Fri 02-May-14 17:35:30
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Re: hello!


[re: pcoventry76] [link to this post]
 
I must admit, I have no issues with the service, but would agree the phone based help is pants.

That said, I normally hear a complaint about the (whichever) ISP's telephone support within 10 minutes of wolfing through the door. Me. I'd say go for it.

Standard User pcoventry76
(knowledge is power) Fri 02-May-14 19:32:22
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Re: hello!


[re: jcym] [link to this post]
 
I agree, Be's support was fantastic and it's nice to see others such as AAISP have started doing the same. Usergroups, Usenet,Irc etc
Standard User pcoventry76
(knowledge is power) Fri 02-May-14 19:33:25
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Re: hello!


[re: Zarjaz] [link to this post]
 
Cheers for the advice. I did indeed go for it smile

Install on the 19th. I can't try and change it as the reschedule tool is broken at the moment. Grr I would love to have it sooner - whilst I think my mobile is fab it sucks on speed frown
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