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Standard User pcoventry76
(knowledge is power) Fri 16-May-14 12:03:21
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What a bunch of lying "people"


[link to this post]
 
Orderd BT INF 2 1st May.

Cancelled 9th May after all the horror stories.

Paid £6.95 postage and £140 deposit.

Got postage back 2 days after cancellation. Now being told I have to wait a month to get a final bill and then up to 40 working days to get the deposit back

Was told yesterday on live chat it has been refunded and would be back without 5 working days.

Sick of the lies this idiotic company spins.. Would my bank be able to reverse it?

Edit : I've been to the bank and I can't get it back until BT give it. I am really wishing I had not spent another £100 now on another ISP. I'm now 9 working days and £150 behind. oh well.

Edited by pcoventry76 (Fri 16-May-14 13:09:34)

Standard User ian72
(knowledge is power) Fri 16-May-14 12:26:12
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Re: What a bunch of lying "people"


[re: pcoventry76] [link to this post]
 
I think banks only generally reverse charges where they were made in error - in this case the charge was to pay for a service that you have subsequently cancelled so the charge was valid.

No harm in trying the bank but I doubt they have powers to reverse legitimate payments.

My Mum was miles in credit after BT didn't adjust payments down automatically (oddly they adjust them up quickly enough). It took over 6 months to get it credited because they apparently can only credit a certain amount at a time - they are worse than even the electric/gas companies at taking overpayments and then not refunding them.
Standard User RobertoS
(sensei) Fri 16-May-14 14:34:00
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Re: What a bunch of lying "people"


[re: pcoventry76] [link to this post]
 
Should "would be back without 5 working days" be "within"?

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 58.7/14.6Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.


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Standard User pcoventry76
(knowledge is power) Fri 16-May-14 14:39:52
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Re: What a bunch of lying "people" *DELETED*


[re: RobertoS] [link to this post]
 
Post deleted by MrSaffron
Administrator MrSaffron
(staff) Fri 16-May-14 15:28:58
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Re: What a bunch of lying "people" *DELETED*


[re: pcoventry76] [link to this post]
 
No need to be aggressive

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User RobertoS
(sensei) Fri 16-May-14 18:25:16
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Re: What a bunch of lying "people"


[re: pcoventry76] [link to this post]
 
?
I've no idea what I was in your deleted reply, but I genuinely thought there was a typo in your post. Very possibly a wrong "autocorrect" which I frequently see coming from my spellcheckers, and often don't notice till after posting.

As it is, I shall remain ignorant of what "would be back without 5 working days" means, if it shouldn't be "within".frown

I agree having to wait 40 days was ridiculous and unacceptable. Waiting up to five working days, (assuming "within"), seems perfectly normal.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 58.7/14.6Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User flippery
(committed) Fri 16-May-14 18:34:28
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Re: What a bunch of lying "people"


[re: RobertoS] [link to this post]
 
Do you suffer from OCD where spelling is concerned. Appears like it.
Standard User pcoventry76
(knowledge is power) Fri 16-May-14 20:27:39
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Re: What a bunch of lying "people"


[re: pcoventry76] [link to this post]
 
Just to prove they are idiots with no clue

Random made up name at my new address with 10yr living here - made up DOB and passed credit check with £0 deposit.

[censored] fools!
Standard User Oliver341
(eat-sleep-adslguide) Fri 16-May-14 21:05:15
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Re: What a bunch of lying "people"


[re: pcoventry76] [link to this post]
 
In reply to a post by pcoventry76:
Just to prove they are idiots with no clue

Random made up name at my new address with 10yr living here - made up DOB and passed credit check with £0 deposit.

[censored] fools!

And you accuse them of lying. Providing false information in order to pass a credit check sounds a little bit like fraud to me.

Oliver.
Standard User BatBoy
(legend) Fri 16-May-14 21:59:40
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Re: What a bunch of lying "people"


[re: flippery] [link to this post]
 
In reply to a post by flippery:
Do you suffer from OCD where spelling is concerned. Appears like it.
Is this a question, Mark?


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