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Standard User bowdon
(member) Thu 29-May-14 10:41:38
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Where do I find the HH5 event log?


[link to this post]
 
Hi guys,

I'm looking for the event log in the HH5 interface. Where is it? I've seen some people say its in trouble shooting, but where abouts?

Last night I had some disconnects, quite a few for some reason. One at around 1:20am, that dropped my sync speed from 78 to 75, then about 10 minutes later it dropped and resynced again back to 77. Apparently it did it again an hour later (a friend was walking past the HH5 at the time and saw the flashing light). Then when I checked the last connection detail it said it had only been connected for 4 hours, so it must have reconnected again at around 5am. It's still kept at 77, so I'm still happy etc.

But I'd like to know whats causing these disconnections.

Demon => Freeserve => Pipex => Be => Sky => BT Infinity 2
Standard User jcym
(fountain of knowledge) Thu 29-May-14 11:26:59
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Re: Where do I find the HH5 event log?


[re: bowdon] [link to this post]
 
Should be under Advanced/Configuration/Status.
Standard User bowdon
(member) Thu 29-May-14 11:34:07
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Re: Where do I find the HH5 event log?


[re: jcym] [link to this post]
 
Hmm, I can't find that menu selection. There is advanced settings but that doesnt show anything really. It's more just about configuration.

Edited:

Ok I found it. Select troubleshooting from the top main menu, then on the sub menu select Helpdesk, and it gives you all the stats.

Demon => Freeserve => Pipex => Be => Sky => BT Infinity 2

Edited by bowdon (Thu 29-May-14 11:40:31)


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Standard User MHC
(sensei) Thu 29-May-14 12:01:22
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Re: Where do I find the HH5 event log?


[re: bowdon] [link to this post]
 
They could be due to exchange work or network reconfiguration or a cabinet update and reboot, or a DLM originated re-sync. If they are happening at that time and not during the day then nothing to worry about. I occasionally see a short outage around that time.


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M H C


taurus excreta cerebrum vincit
Standard User Alnath
(fountain of knowledge) Sat 31-May-14 10:42:30
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Re: Where do I find the HH5 event log?


[re: jcym] [link to this post]
 
In reply to a post by jcym:
Should be under Advanced/Configuration/Status.


Its under Troubleshooting/Event Log
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