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Standard User mrvanx
(member) Thu 19-Jun-14 22:21:04
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Possible outage? (red flashing lights on hub v4)


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Hi all, I'm currently holidaying in the lakes and the BT hub here wad working fine (rural speeds however ). Yesterday afternoon the Internet connection wasn't working and all we see I'd a red light flashing on the box. We followed so far the instructions that come up when you try to access a webpage but no luck.

Anyone in a position to lend some info, ie is there a known outage in the area? We are in Near Sawrey close to Windermere.

Cheers all.

Ps the best I can do is 1 bar of EDGE on my smartphone so it's difficult to get much info from the BT service status page.

Sky Unlimited
Standard User BatBoy
(legend) Thu 19-Jun-14 22:32:22
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Re: Possible outage? (red flashing lights on hub v4)


[re: mrvanx] [link to this post]
 
Is there a dial tone on the phoneline?


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Standard User ggremlin
(committed) Thu 19-Jun-14 22:45:33
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Re: Possible outage? (red flashing lights on hub v4)


[re: mrvanx] [link to this post]
 
turn it off, and enjoy the holiday!


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Standard User mrvanx
(member) Thu 19-Jun-14 22:58:08
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Re: Possible outage? (red flashing lights on hub v4)


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
Is there a dial tone on the phoneline?


No phone, just the hub with a filter.

Tried the BT service checker on a nearby hotels phone number but the pqage says it's not a valid BT number!?

Is there a postcode checker I could use instead?

Sky Unlimited
Standard User RobertoS
(sensei) Thu 19-Jun-14 23:49:21
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Re: Possible outage? (red flashing lights on hub v4)


[re: mrvanx] [link to this post]
 
Have you rebooted the hub?

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 58.7/14.6Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User mrvanx
(member) Sun 22-Jun-14 14:33:02
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Re: Possible outage? (red flashing lights on hub v4)


[re: RobertoS] [link to this post]
 
Yes we tried that (the hub intercepts any web page requests with its own "theres a problem" page on the hub).

We are back from holiday now but the owners had someone go round and try to sort it.

The phone line was totally dead so not much to diagnose there smile

Never mind eh.

Cheers all!

Sky Unlimited
Standard User RobertoS
(sensei) Sun 22-Jun-14 20:42:12
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Re: Possible outage? (red flashing lights on hub v4)


[re: mrvanx] [link to this post]
 
If the phone line is totally dead then the broadband will either also be so, or extremely severely degraded. The latter occurring when one wire of the pair is disconnected.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 58.7/14.6Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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