Seems like you have fallend through one of the many cracks in their online ordering system. An order over the telephone should have better succes.
The £35 home install fee is standard (if a rip off) charge for not sure what exactly, but no way to avoid it.
You can always view BT Sports in the bedroom using the free (to subscribers) online service on a computer or tablet or phone, connected to the bedroom TV if you like.
BT Infinity 1 (unlimited)
Edited by gomezz (Mon 30-Jun-14 21:30:03)