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Standard User jroadley
(learned) Mon 30-Jun-14 19:54:57
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Unable to order TV services


[link to this post]
 
Thought I'd sign up for the BT TV services for £5 a month (ADSL2+ customer) and get a free YouView+ box for the bedroom. But when going through the order it says I already have BT Services.

Seems to go through if I don't select BT Sport (I have these on SKY) - but then get charged £35 for home install - which I don't want! Can you have BT Sports on SKY and YouView+ box?

Any ideas??
Standard User gomezz
(eat-sleep-adslguide) Mon 30-Jun-14 21:24:35
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Re: Unable to order TV services


[re: jroadley] [link to this post]
 
Seems like you have fallend through one of the many cracks in their online ordering system. An order over the telephone should have better succes.

The £35 home install fee is standard (if a rip off) charge for not sure what exactly, but no way to avoid it.

You can always view BT Sports in the bedroom using the free (to subscribers) online service on a computer or tablet or phone, connected to the bedroom TV if you like.

BT Infinity 1 (unlimited)

Edited by gomezz (Mon 30-Jun-14 21:30:03)

Standard User acpsd775
(experienced) Mon 30-Jun-14 22:29:03
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Re: Unable to order TV services


[re: jroadley] [link to this post]
 
i thought BT didn't offer YV to ADSL customers and you had to take infinity to get it, the old BT vision was available but YV wasn't or has something changed in the last few week

Ash

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Standard User ian72
(knowledge is power) Tue 01-Jul-14 08:22:49
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Re: Unable to order TV services


[re: acpsd775] [link to this post]
 
You can get Youview you just can't get the IP channels - and you pay extra for those anyway.
Standard User ian72
(knowledge is power) Tue 01-Jul-14 08:23:39
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Re: Unable to order TV services


[re: jroadley] [link to this post]
 
I believe you can only get BT Sport free on either Sky or Youview, not both. Not sure what happens if you are cancelling Sky to get Youview as I didn't have BT Sports so wasn't affected when I did that.
Standard User jroadley
(learned) Tue 01-Jul-14 09:07:10
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Re: Unable to order TV services


[re: ian72] [link to this post]
 
No intention of cancelling SKY, as have that in lounge. I want the YouView+ box for the bedroom as we only have a non-smart freeview TV in there.

I got a reply from BTCare saying I can have both so long as the YouView+ is ordered through them and not purchased off eBay/high street.

Will phone an order through tonight.
Standard User ian72
(knowledge is power) Tue 01-Jul-14 10:15:36
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Re: Unable to order TV services


[re: jroadley] [link to this post]
 
That's good news then, I was sure their Ts&Cs only allowed it on one service but obviously I was mistaken...
Standard User jroadley
(learned) Tue 01-Jul-14 10:28:11
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Re: Unable to order TV services


[re: ian72] [link to this post]
 
I actually think it applies to Infinity customers only. So will wait until I can order that.
Standard User ian72
(knowledge is power) Tue 01-Jul-14 12:01:49
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Re: Unable to order TV services


[re: jroadley] [link to this post]
 
Thnking about it it must be as BT Sport for Youview is only delivered over IPTV which BT only do over infinity.
Standard User jroadley
(learned) Tue 01-Jul-14 12:19:12
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Re: Unable to order TV services


[re: ian72] [link to this post]
 
Did a Live Chat with BT earlier - the guy pointed me to the "bundle builder" which I could add TV through that. It got round the £35 home install option (So just the £35 activation to pay) but you had to pick out your phone/broadband stuff again.

Definitely going to wait until I can get infinity (Which should of been June!)
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