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Standard User jchamier
(eat-sleep-adslguide) Thu 31-Jul-14 21:13:58
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Anyone got the BTcare url ?


[link to this post]
 
I'd like to raise my billing issue with BT care, as I'm getting nowhere via the phone system. Nobody seems to know how to fix the obvious problem, and despite someone from the "transfers team" and then the "system account team" saying it was all fixed, I have no faith, as BT.com login still shows phone line billing :-/

(I left BT for PlusNet on 16th June, but BT are still billing me for phone line rental.)

James - plusnet unlimited fibre - 2 Jun 14 - 470m - Sync 55/9.4 (BT was 51/9.8)
15 years broadband (1999 ntl:cable trial) - Asus RT-AC68U with HG612 - PN BQM - PN speed - old BT speed
Standard User BatBoy
(legend) Thu 31-Jul-14 21:15:42
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Re: Anyone got the BTcare url ?


[re: jchamier] [link to this post]
 
https://bt.custhelp.com/app/contact_email/c/4950


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Standard User jchamier
(eat-sleep-adslguide) Thu 31-Jul-14 21:21:01
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Re: Anyone got the BTcare url ?


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
https://bt.custhelp.com/app/contact_email/c/4950

Many thanks!

I knew I should have bookmarked it smile

James - plusnet unlimited fibre - 2 Jun 14 - 470m - Sync 55/9.4 (BT was 51/9.8)
15 years broadband (1999 ntl:cable trial) - Asus RT-AC68U with HG612 - PN BQM - PN speed - old BT speed


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Standard User RobertoS
(elder) Thu 31-Jul-14 21:22:37
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Re: Anyone got the BTcare url ?


[re: jchamier] [link to this post]
 
It's an email address. Which I found by going to the BT_Care profile.

http://bt.custhelp.com/app/contact_email/c/4950

Two ways of doing that. I tend to use the first since I had it shown to me.

1) Go to your own visible profile, as opposed to your edit screen, by clicking your name in a post as you would for anyone. Delete the URL back as far as user=. Supply any username and click. Gives their profile.

2) Normal search by username. Click any post.. Click their name in the post. Job done

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.

Edited by RobertoS (Thu 31-Jul-14 21:25:56)

Standard User RobertoS
(elder) Thu 31-Jul-14 21:24:30
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Re: Anyone got the BTcare url ?


[re: BatBoy] [link to this post]
 
Hmmmm.

I didn't see your post, and I'm sure I didn't take 7 minutes to draft mine. You have a secret way to time-stamp your posts retrospectively?

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.

Edited by RobertoS (Thu 31-Jul-14 21:26:34)

Standard User jchamier
(eat-sleep-adslguide) Thu 31-Jul-14 21:27:28
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Re: Anyone got the BTcare url ?


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
It's an email address.

Er, its a web form, not an email address? It may go into an email within BT. Email address would have an @ sign in it, and most companies don't supply due to the problems with spam.

Which I found by going to the BT_Care profile.

Ahh, good idea!

smile

James - plusnet unlimited fibre - 2 Jun 14 - 470m - Sync 55/9.4 (BT was 51/9.8)
15 years broadband (1999 ntl:cable trial) - Asus RT-AC68U with HG612 - PN BQM - PN speed - old BT speed
Standard User RobertoS
(elder) Thu 31-Jul-14 21:41:43
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Re: Anyone got the BTcare url ?


[re: jchamier] [link to this post]
 
In reply to a post by jchamier:
Er, its a web form, not an email address?
True frown.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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