Well we use to have Zen on my parents line which was my brothers which has recently moved out and got his own place, and took his connection with him so that he wouldn't be stuck with a full term contract before upgrading to FTTC there.
So we was left with our main connection which was BE that got brought by Sky and that's another story right there.
Anyway he moved out connection went live at his new home all was great his end.
So we are left with Sky BB Pro and also freeing up my parents line for another BB to become our main connection until we get our FTTP install completed which may be a while.
So we searched through all the providers and my mother wanted to use BT so that we could move over to their Fibre (330Mbit) package later on if we choose to.
Now here was the issue, we phoned BT BB Team and told them that we used to have Zen on there but that provider has been removed from our line over to my brother new home, and was told ok, we asked them to check the line was clear and wasn't tagged, so she did and said that there was nothing on there, so we went ahead and ordered BT's Unlimited package which was £7.50 p/m for 12 months with a 12 month contract and the £16 p/m starting from month 13, thought yep, that looks good and processed the order when just before the final checkout it started moaning about a MAC code and the order checked out and was put on delay for the MAC Code, so I phoned my brother and was told the Mac codes are for when you migrate from one provider to another and that we are not doing that and that we are ordering a new install.
So after 3 weeks of phoning BT and Zen which both seem to be blaming each other here, who was at fault here I don't know.
We was told a few times by BT when we phoned them that we would be phoned with an update with our BB Order Issue, we received no calls, then we got an email saying that they will be calling on the 30th of July about our BB and not to go out, so we didn't, and low and behold no phone call.
Anyway tag was removed on the 1st in the morning between 6-7am so we thought we would check our order has gone ahead when we was shocked to see that BT had cancelled our order and didn't even let us know either.
So we phoned BT;'s BB Sales to ask why, and even they could find the order or why it was cancelled.
So we reordered BT's BB Unlimited over the phone, now here was the issue the deal that we had ordered before was no longer available and when I told them what we had ordered and that it was the deciding vote why we chose them and that package, we was put on hold for a few mins and was then told ok, so we got the same deal that we originally got before BT cancelled it which is as follows:
Unlimited broadband up to 17Mbit £7.50 p/m for 12 months and £16 p/m starting from moth 13.
With a 12 month contract starting from the 8th of August.
We didn't bother with the BT Sports optional extras due to we have enough sport channels on Sky already.
So we are now getting what we originally ordered on the 15th of July which I think is a result.
The only issue is it seems that they are charging my parent for their phone line that has already been paid for to the end of the year, so we will be phoning them on Monday to question this.
Apart from that I think the phone call went great, they understood the issue we was having and was also apologized to as well.
Now as to how good of a service it will be I don't know, will find out in the week starting the 8th of August, but if its a reasonably stable at 5 to 6Mbit download we will be happy enough, well until our Fibre install gets restarted and completed that is