Download speedachieved during the test was - 37.73 Mbps
For your connection, the acceptable range of speeds is 31.13 Mbps-38.91 Mbps .
IP Profile for your line is - 38.91 Mbps
Logged into our BT, and under "my products" it says
Unlimited Broadband with BT Infinity 2
Included in your broadband package
- Unlimited usage
- Up to 76Mb download speed. Up to 19Mb upload speed
- Advanced anti-virus security
- Unlimited BT Wi-fi minutes
- 50GB BT Cloud storage
- BT Parental Controls
- BT Home Hub
And infinity 1 wouldn't need an engineer visit to come to our house would it?
(As for the reset time, I looked at some more of the logs, under "buttons", and it said I hit the reset button, which is perfectly feasible)
So thanks very much jcym for this, it has given me the proof I needed. Any good numbers to call to sort this out, or just BT chat?
BT Infinity 2 ordered, currently profiled at Infinity 1 though?!?
Ex Sky DOWN: 6.9MB UP: 0.65MB