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Standard User bobstaples
(learned) Thu 28-Aug-14 21:00:21
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Slow Infinity speed


[link to this post]
 
I've been on Infinity 2 for a year. My speeds at the beginning was a healthy 57 up and 15.9 down. Over the months it has gradually gone down to 39.8 and 7.8 now. I know crosstalk can be a problem as more connections are made in the cabinet.

My BT IP profile is at 42.8 and my stats from the Home Hub 5 are:

3. Firmware version: Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 07/05/14
4. Board version: BT Hub 5A
5. VDSL uptime: 12 days, 16:59:30
6. Data rate: 9126 / 42871
7. Maximum data rate: 9592 / 52397
8. Noise margin: 6.3 / 6.1
9. Line attenuation: 0.0 / 20.7
10. Signal attenuation: 0.0 / 19.4
11. Data sent/received: 2.4 GB / 3.5 GB
12. Broadband username: bthomehub@btbroadband.com

On a quiet line test there is no noise.

Is there anything I can do to get my speed any where near to what I was getting a year ago?
Standard User StephenTodd
(experienced) Thu 28-Aug-14 21:19:57
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Re: Slow Infinity speed


[re: bobstaples] [link to this post]
 
Did you always have a HomeHub 5? If you had a modem originally you could try going back to using that with HH5 just as router. Several people have reported slower sync with HH5 then HG612.

--
BT Infinity 2, thinking of moving to PlusNet
Administrator MrSaffron
(staff) Thu 28-Aug-14 22:04:00
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Re: Slow Infinity speed


[re: StephenTodd] [link to this post]
 
Restart modem, 12 day uptime so might claw back some speed on a resync

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


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Standard User keithwjones
(committed) Fri 29-Aug-14 09:33:22
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Re: Slow Infinity speed


[re: MrSaffron] [link to this post]
 
My story is virtually the same with HH3.

But on the plus side the connection is rock solid.

Keith
Standard User bobstaples
(learned) Sun 31-Aug-14 11:41:02
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Re: Slow Infinity speed


[re: bobstaples] [link to this post]
 
I unplugged the Home Hub 5 for 1 minute and turned it on again, with no increase in speed.

5. VDSL uptime: 0 days, 00:40:53
6. Data rate: 9297 / 42677
7. Maximum data rate: 9541 / 49161
8. Noise margin: 6.2 / 6.0
9. Line attenuation: 0.0 / 20.7
10. Signal attenuation: 0.0 / 19.5
11. Data sent/received: 23.5 MB / 120.0 MB
12. Broadband username: bthomehub@btbroadband.com

It seems as if my IP profile is stuck at 42. Any suggestions as to how to get the DLM reset? Should I contact BT and get an engineer round, despite the £130 charge?

Thanks
Standard User ukhardy07
(knowledge is power) Sun 31-Aug-14 11:45:52
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Re: Slow Infinity speed


[re: bobstaples] [link to this post]
 
It's probably just down to crosstalk and happens in a lot of cases. Not a fault as such, just due to more people in the area getting fibre which adds to the crosstalk meaning you can get less speed. Usually once crosstalk comes into play, it generally doesn't get much worse again (I've found anyway). I doubt an engineer would really solve things but I could be wrong.
Administrator MrSaffron
(staff) Sun 31-Aug-14 13:06:33
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Re: Slow Infinity speed


[re: ukhardy07] [link to this post]
 
+1 to what ukhardy07 said

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User RobertoS
(elder) Sun 31-Aug-14 13:55:25
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Re: Slow Infinity speed


[re: bobstaples] [link to this post]
 
Just an aside that doesn't solve you problem, but your IP Profile is not the data rate. It is calculated from the data rate. IP Profile ~= Data rate x 0.9679.

The IP Profile you had at the time of your OP was 41.49Mbps, and is now 41.3Mbps.

It is the IP Profile that determines your maximum throughput speed.

As the two data rates are so different the DLM doesn't seem to have introduced "banding". I doubt if a DLM reset would achieve anything. You may have a slowly worsening fault, or you may just have considerable crosstalk.

Edit - typos.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.

Edited by RobertoS (Sun 31-Aug-14 13:59:03)

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