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Standard User pokerpro
(experienced) Sun 05-Oct-14 21:18:24
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End of contract


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I'm at end of contract and paying £16 for unlimited broadband.

Looking on uswitch they are offering unlimited for £5 a month on a 12 month contract. What are the chances of BT offering me the same deal to stay with them?

Anyone got any experience with BT on retentions
Administrator MrSaffron
(staff) Sun 05-Oct-14 21:31:53
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Re: End of contract


[re: pokerpro] [link to this post]
 
If a customer for some time and willing to recontract probably 3 to 5 pound per month

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User pokerpro
(experienced) Sun 05-Oct-14 21:50:29
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Re: End of contract


[re: MrSaffron] [link to this post]
 
Thank you for the reply. I'll give them a ring tomorrow


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Standard User binary
(member) Mon 06-Oct-14 12:48:49
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Re: End of contract


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
If a customer for some time and willing to recontract probably 3 to 5 pound per month


Any idea if they'd offer something similar to a current Infinity customer who wished to downgrade to standard ADSL?
Administrator MrSaffron
(staff) Mon 06-Oct-14 13:43:45
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Re: End of contract


[re: binary] [link to this post]
 
Unlikely for someone downgrading I would suggest.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User binary
(member) Mon 06-Oct-14 14:37:45
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Re: End of contract


[re: MrSaffron] [link to this post]
 
Thanks.

One factor in perhaps retaining Infinity for them is the possible arrangements for getting Champions League footie on BT Sport come next season - seems likely that BT will charge a premium for this, but potentially a smaller premium for Infinity customers. Of course the future pricing for this is all up in the air, and I guess won't become clear until maybe late next spring.
Standard User Zurdo
(regular) Wed 08-Oct-14 10:06:53
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Re: End of contract


[re: pokerpro] [link to this post]
 
I've just renewed unlimited, free weeken calls for £10 on a 12 month contract. Think the £5 deal will only apply to switch customers but best of luck if you get it. I've always been happy with BT so am willing to pay a few pounds more to keep my email etc.
Standard User Zurdo
(regular) Fri 10-Oct-14 11:12:58
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Re: End of contract


[re: pokerpro] [link to this post]
 
What deal did you eventually go for, out of interest?
Standard User pokerpro
(experienced) Sat 11-Oct-14 10:05:07
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Re: End of contract


[re: Zurdo] [link to this post]
 
Best they could do apparently was £6,75 on a new 12 months contract.

After looking around took up offer from sky for free unlimited for 12 months and also 35% of TV package for 12 months. So due to leave BT next week
Standard User pcoventry76
(knowledge is power) Sat 11-Oct-14 13:01:33
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Re: End of contract


[re: pokerpro] [link to this post]
 
In reply to a post by pokerpro:
Best they could do apparently was £6,75 on a new 12 months contract.

After looking around took up offer from sky for free unlimited for 12 months and also 35% of TV package for 12 months. So due to leave BT next week


If it was me I would try and re negotiate if you can - considering anyone can buy 50% off skyTV for a year for £9 on groupon, is that a fair deal for existing customer?
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