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Standard User RSV_Ecosse
(regular) Sun 12-Oct-14 08:42:24
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Can't access BT HomeHub 4? But I'm online ok?


[link to this post]
 
I have full access to the internet, all websites appear to work fine. But I'm trying to access my BT Home Hub 4 via my main desktop PC which is attached via a network cable to the hub. Usually just click on the desktop shortcut I have to get into it but no matter what I do all I get is the page below:-

http://i.imgur.com/k8NF1gD.jpg

I've tried switching the power off on the HH4, changing to Open DNS, flushed my Chrome DNS cache, tried Firefox and IE - still nothing, can't access the HH4? I've also tried accessing it over wireless via my tablet and iphone as well as another PC with a wireless dongle. Also tried switching off Windows Firewall. Op System is Win 8.1.

Googling the error doesn't come up with much info at all. I'm completely stumped!!

If I try accessing the hub via the IP 192.168.1.254 it gives me the error shown below:-

http://i.imgur.com/2gLuyn1.jpg

**EDIT** - Also, pinging that IP from an elevated cmd prompt gives me a 'request timed out'.

Here's what shows if I carry out an ipconfig /all command:-

http://i.imgur.com/Rg8yD7Y.jpg

Edited by RSV_Ecosse (Sun 12-Oct-14 08:43:07)

Standard User ian007jen
(committed) Sun 12-Oct-14 09:11:11
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Re: Can't access BT HomeHub 4? But I'm online ok?


[re: RSV_Ecosse] [link to this post]
 
quick reply....reboot the hub

ie turn it off then on again


acually

your default gateway is 192.168.0.1

your hub's address has been changed
Ian

Edited by ian007jen (Sun 12-Oct-14 09:13:36)

Standard User RSV_Ecosse
(member) Sun 12-Oct-14 09:16:06
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Re: Can't access BT HomeHub 4? But I'm online ok?


[re: ian007jen] [link to this post]
 
In reply to a post by ian007jen:
quick reply....reboot the hub

ie turn it off then on again


acually

your default gateway is 192.168.0.1

your hub's address has been changed
Ian


If I type 192.168.0.1 into a browser it shows I'm connected to a Sky Hub? What on earth? See screenshot below:-

http://i.imgur.com/9GtZl3R.jpg

Edited by RSV_Ecosse (Sun 12-Oct-14 09:16:35)


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Standard User BatBoy
(legend) Sun 12-Oct-14 09:27:02
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Re: Can't access BT HomeHub 4? But I'm online ok?


[re: RSV_Ecosse] [link to this post]
 
Try a tracert to bbc.co.uk see where it goes


____________________________________________________________________________All_Quiet_on_the_Western_Front__________________
Standard User RobertoS
(elder) Sun 12-Oct-14 09:33:32
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Re: Can't access BT HomeHub 4? But I'm online ok?


[re: RSV_Ecosse] [link to this post]
 
Turn off the wireless of your desktop PC!

I reckon it is connecting you to an unsecured nearby Sky router.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM

"Angels can fly because they can take themselves lightly." - G K Chesterton.
Standard User RSV_Ecosse
(member) Sun 12-Oct-14 09:34:44
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Re: Can't access BT HomeHub 4? But I'm online ok?


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
Try a tracert to bbc.co.uk see where it goes


Tracert completed and is showing this:-

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Windows\System32>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.244.20]
over a maximum of 30 hops:

1 5 ms 3 ms 4 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 20 ms 20 ms 20 ms ip-84-38-37-38.easynet.co.uk [84.38.37.38]
4 20 ms 20 ms 19 ms ntl-ge2-9.prt0.rbsov.bbc.co.uk [212.58.238.189]

5 * * * Request timed out.
6 * * * Request timed out.
7 20 ms 20 ms 19 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
8 20 ms 20 ms 21 ms 132.185.255.149
9 20 ms 20 ms 19 ms fmt-vip71.telhc.bbc.co.uk [212.58.244.20]

Trace complete.

C:\Windows\System32>
Standard User RSV_Ecosse
(member) Sun 12-Oct-14 09:37:40
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Re: Can't access BT HomeHub 4? But I'm online ok?


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
Turn off the wireless of your desktop PC!

I reckon it is connecting you to an unsecured nearby Sky router.


There's no wireless connectivity on this PC. At all. I'm connected and always have been via a LAN cable direct to the HomeHub.
Standard User troublegum
(learned) Sun 12-Oct-14 09:42:23
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Re: Can't access BT HomeHub 4? But I'm online ok?


[re: RSV_Ecosse] [link to this post]
 
I reckon you're using Homeplugs and have accidentally paired with a neighbour's set.
Standard User RSV_Ecosse
(member) Sun 12-Oct-14 09:46:12
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Re: Can't access BT HomeHub 4? But I'm online ok?


[re: troublegum] [link to this post]
 
In reply to a post by troublegum:
I reckon you're using Homeplugs and have accidentally paired with a neighbour's set.


Nope. This PC is connected via a Cat 5 cable directly into the back of the BT HomeHub 4. There are no homeplugs in between. There is a homeplug in the dining room which my wife's PC is connected to but this, my main desktop PC is directly connected to the router via a normal bog standard LAN cable.
Standard User troublegum
(learned) Sun 12-Oct-14 09:54:06
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Re: Can't access BT HomeHub 4? But I'm online ok?


[re: RSV_Ecosse] [link to this post]
 
I still reckon it's the homeplugs. Regardless of whether your PC is connected to it or not, If one of them is connected to your neighbour's as well as your router, then it's going to put 2 DHCP servers on your network.

Disconnect the homeplug from the router, renew your DHCP lease if necessary and try again.

Edited by troublegum (Sun 12-Oct-14 09:54:34)

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