Is there an option on the online order entry to specify the Data Extension Kit? (It may be called the Home Wiring Solution, which is what Openreach call it these days).
If there is, it must at some stage before committing the order tell you the cost.
The "up to 38MBps" product is definitely self-install. I have a feeling the 76Mbps one is as well these days but I'm not sure.
If it is self-install there is a possibility of less than the optimum performance if you use an extension socket, just as now. Look at the "Impacted" estimates on this checker
. Make sure you use their phone number or full address, not the pure postcode option.
If you have optimised the wiring to the extension, which we can help you with if you haven't, the performance will normally be OK. If you copy and paste the estimates from the table, including the ADSLx ones, and tell us what their connection speed is now, we may be able to advise a bit better.
You can also make and run a data extension cable yourself for them if necessary. It isn't too difficult. Or are they too far away?
My broadband basic info/help site - www.robertos.me.uk
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UnLim Fibre (FTTC). Sync ~ 56.4/14.5Mbps @ 600m. - IPv4BQM
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