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Standard User OnFire
(learned) Fri 02-Jan-15 10:24:35
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Is BT Infinity 2 always an engineer installation?


[link to this post]
 
I had thought that BT Infinity 2 was always given an engineer installation, as per the help section on BT's website:

http://bt.custhelp.com/app/answers/detail/a_id/48324...

But recently I read this:
http://forums.digitalspy.co.uk/showthread.php?t=2033303

Was the Digital Spy poster some how mistaken, or is it true that BT Infinity 2 is now sometimes a self install, and BT's website is out of date?

Many thanks for any help.
Standard User BatBoy
(legend) Fri 02-Jan-15 10:25:31
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Re: Is BT Infinity 2 always an engineer installation?


[re: OnFire] [link to this post]
 
It is now self-install if your estimate is high.


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Standard User OnFire
(learned) Fri 02-Jan-15 10:32:29
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Re: Is BT Infinity 2 always an engineer installation?


[re: BatBoy] [link to this post]
 
Thanks, but do you have a figure? What is classed as high? Many thanks.


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Standard User BatBoy
(legend) Fri 02-Jan-15 10:34:25
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Re: Is BT Infinity 2 always an engineer installation?


[re: OnFire] [link to this post]
 
I believe it's 80/20


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Standard User OnFire
(learned) Fri 02-Jan-15 10:41:36
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Re: Is BT Infinity 2 always an engineer installation?


[re: BatBoy] [link to this post]
 
Thanks
Standard User NaNook
(freechataholic) Mon 05-Jan-15 11:16:27
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Re: Is BT Infinity 2 always an engineer installation?


[re: BatBoy] [link to this post]
 
Odd, mine is 80/20 and they are sending an ingeneer to install.
Standard User jroadley
(regular) Mon 05-Jan-15 11:48:01
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Re: Is BT Infinity 2 always an engineer installation?


[re: NaNook] [link to this post]
 
I believe the only reason for engineer visit is to replace the faceplate - as that is all that happened on mine. This was something BT insisted on, as the Kellys engineer didn't do this for any other supplier.

Edited by jroadley (Mon 05-Jan-15 13:11:24)

Standard User BatBoy
(legend) Mon 05-Jan-15 12:14:31
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Re: Is BT Infinity 2 always an engineer installation?


[re: NaNook] [link to this post]
 
In reply to a post by NaNook:
Odd
KYC "know your customer"


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