User comments on ISPs
  >> BT Broadband


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | (show all)   Print Thread
Standard User NaNook
(freechataholic) Thu 15-Jan-15 15:01:56
Print Post

Infinity 2


[link to this post]
 
Ok just got set up by a "Kelly" engineer. Nice guy.

He would not run a cat 5 from my outside box to the faceplate but he did install a new faceplate.

All up and running, however, I am not getting quite what I expected:

DSL Line Status

Connection Information

Line state: Connected
Connection time: 0 days,00:19:48
Downstream: 34210 kbps
Upstream: 7552 kbps

I opted for Infinity 2 as the speed estimate was between 60 and 80.

On a speed test I have managed about 31meg download and about 5 up.

As this is not the speed they stated, what would my next steps be?

Ibrahim (The Kelly guy) said to give it a few days to "settle in" and the speeds should increase to at least 60.

Any ideas?
Administrator MrSaffron
(staff) Thu 15-Jan-15 15:13:38
Print Post

Re: Infinity 2


[re: NaNook] [link to this post]
 
Speeds start high and then go down with the Openreach DLM
http://www.thinkbroadband.com/news/5929-reminder-abo...

When you say outside box, what do you mean? The grey external NTE that Openreach used for a while?

If when the faceplate is removed other phone sockets in the house work, then your problem is star wiring and could account for the difference in speeds. What VDSL hardware are you using, some supply the line stats which can be useful in judging performance.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User NaNook
(freechataholic) Thu 15-Jan-15 15:19:54
Print Post

Re: Infinity 2


[re: MrSaffron] [link to this post]
 
Hi smile

Yes its a grey open reach box outside.

There are no extension wiring inside at all, I removed them all when I moved in, so, the first socket, about 3metres away from the open reach box outside is the only one connected. This is the one he replaced.

I am using a home hub 5, with the broadband cable which came with it, although I do have a better cable I could use.

How do I get enhanced stats from the HH5?

We have only just been enabled with infinity within the last few weeks, and I am one of the first installs to this cabinet (Cabinet 14), although I do know that the other end of the estate (Cabinet 28) they are having capacity issues. Though that would not affect connection speed would it, just throughput?

Any help much appreciated.


Register (or login) on our website and you will not see this ad.

Administrator MrSaffron
(staff) Thu 15-Jan-15 15:37:33
Print Post

Re: Infinity 2


[re: NaNook] [link to this post]
 
Stats wise

http://bt.custhelp.com/app/answers/detail/a_id/46981... I think should help.

If just 3 metres then probably not wiring, assuming that the telephone is working too. Try connecting direct to the test socket using a microfilter, it might be a duff faceplate.

Also do you know how far away the cabinet is? Failing that PM your postcode and will figure it out.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User NaNook
(freechataholic) Thu 15-Jan-15 15:45:52
Print Post

Re: Infinity 2


[re: MrSaffron] [link to this post]
 
Ok, here are the stats:

1. Product Name: HomeHub5
2. Serial number:
3. Firmware version: v0.07.01.0235-BT (Type B) Last updated [Unknown]
4. Board version: 01
5. VDSL uptime: 0 days, 01:03:40
6. Data Rate: 7552 / 34210
7. Maximum Data Rate: 7580 / 33283
8. Noise Margin: 6.2 / 5.4
9. Line Attenuation: 0.0 / 25.1
10. Signal Attenuation: 0.0 / 0.0
11. Data sent/received: 207.8 MB / 7.1 GB
12. Broadband username: bthomehub@btbroadband.com
13. BT Wi-fi: No
14. 2.4GHz wireless network/SSID:
15. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4GHz wireless security: WPA2 Only (Recommended)
17. 2.4GHz wireless channel: Automatic (Smart Wireless)
18. 5GHz wireless network/SSID:
19. 5GHz wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5GHz wireless security: WPA2 Only (Recommended)
21. 5GHz wireless channel: Automatic (Smart Wireless)
22. Firewall: Disabled
23. MAC Address:
24. Software variant: -
25. Boot loader: 0.4.3-BT (Fri May 30 23:34:17 2014)

Yup telephone is working fine.

I just moved from Sky to BT, on Sky I was getting around 3 or 4 meg on I think ADSL plus LLU.

I'll test the faceplate if these stats look good for 60-80 smile

Walking distance the cabinet is about 1/4 to 1/2 a mile away.
Administrator MrSaffron
(staff) Thu 15-Jan-15 15:55:58
Print Post

Re: Infinity 2


[re: NaNook] [link to this post]
 
The downstream attenuation at 25.1dB, suggests a line length around the 1 to 1.2km range, and the connection speeds are fairly good in that respect.

Time to do some checking to make sure the cabinet you think it is, is really your cabinet.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User RobertoS
(elder) Thu 15-Jan-15 16:14:43
Print Post

Re: Infinity 2


[re: NaNook] [link to this post]
 
As you are now on a "BT" line, this checker should give you accurate figures, and the line above the table should give you the cabinet number.

Where did you get the 60-80 estimate?

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 57.1/14.8Mbps @ 600m. - IPv4BQM IPv6BQM

"Angels can fly because they can take themselves lightly." - G K Chesterton.
Standard User NaNook
(freechataholic) Thu 15-Jan-15 16:46:43
Print Post

Re: Infinity 2


[re: MrSaffron] [link to this post]
 
Ok well if the stats are ok for the speed I am getting then I am content.

A lot of people here getting installs today, around the same speed.

One person said he was told by BT that Infinity 2 is not available here yet so not sure if I have been sold 2 when I got 1.

The engineer said it was Cab 14, is there any way for me to check which one it actually is, as, Cab 28 is a bit further away.
Standard User NaNook
(freechataholic) Thu 15-Jan-15 16:48:10
Print Post

Re: Infinity 2


[re: RobertoS] [link to this post]
 
Ok definitely says Cab 14. The estimate was through the BT website whilst I was ordering.
Standard User MHC
(sensei) Thu 15-Jan-15 16:50:46
Print Post

Re: Infinity 2


[re: NaNook] [link to this post]
 
http://www.dslchecker.bt.com/adsl/adslchecker.welcome and enter your phone number. That will give the cabinet.


And what does that give for an estimate?


If you were sold Infinity 2 based on estimates and you are getting less than 40 Mbps raise the issue with BT now - so it is logged. If it does not improve and you cannot rectify anything then you will have a case for being moved to an Infinity 1 package at no cost to you.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit

Edited by MHC (Thu 15-Jan-15 16:51:47)

Pages in this thread: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | (show all)   Print Thread

Jump to