Ok just got set up by a "Kelly" engineer. Nice guy.
He would not run a cat 5 from my outside box to the faceplate but he did install a new faceplate.
All up and running, however, I am not getting quite what I expected:
DSL Line Status
Line state: Connected
Connection time: 0 days,00:19:48
Downstream: 34210 kbps
Upstream: 7552 kbps
I opted for Infinity 2 as the speed estimate was between 60 and 80.
On a speed test I have managed about 31meg download and about 5 up.
As this is not the speed they stated, what would my next steps be?
Ibrahim (The Kelly guy) said to give it a few days to "settle in" and the speeds should increase to at least 60.