Thank you for the comments so far. Initially, before I placed the order, I spoke to a customer services representative who explained my options with regard to BT superfast broadband. She she advised me that the Exeter exchange was equipped to provide the fastest level of service possible and that my address and postcode could also receive the equivalent of infinity 4. During our discussion I was given the impression that I would receive a cable to premises service in order to receive infinity 2. My order which I subsequently placed online confirms this.
I currently have ADSL broadband with Zen. This is working effectively and have no complaint at all with the company. I'm only looking for increased speed. I've had several apologies from BT for the delays in my installation and the guys who came yesterday were very apologetic about the delays (as everybody has been so far) and explained that the process they were recommending (putting the cable underground to the house) would be cheaper than the pole.
Others, clearly, have waited longer than myself but it is very distracting to set aside days to be present when nobody turns up and without any notice. Also I have been getting so many conflicting messages about what I will be getting and how I will be getting it. At one point last week it was made quite clear to me that there was no need for poles or underground cables as everything could be done at the exchange!? However, the open reach staff are quite clear about what I'm getting and how it will be delivered; the message seems to get lost somewhere along the way.
I have requested an extension to my concessionary rate to reflect the time I've been with waiting. I will have to see if this yield any kind of positive outcome.
With many thanks
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