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Standard User chris52
(learned) Fri 19-Jun-15 10:33:13
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BT Infinity complete reset - what Happened?


[link to this post]
 
I have a 40/20 BT Infinity connection with a HH5.

Earlier this week I was on a computer wirelessly attached to the above HH5 when I lost internet connection. It would not reconnect as it said my password was wrong. I reconnected by pressing the connect button on top of the HH5. We have now found that all our computers ( 3 laptops with wireless connections and one desktop with a wired connection) have suffered the same problem and the password is still wrong!

Unfortunately one of the laptops which has always had a good connection is now problematic.

What happened?
Administrator MrSaffron
(staff) Fri 19-Jun-15 10:48:09
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Re: BT Infinity complete reset - what Happened?


[re: chris52] [link to this post]
 
The WPS pin may have been reset hence the need to reassociate.

Has the actual security key for the wireless network actually changed.

One possibility is that another Wi-Fi network has appeared nearby and is causing problems with interference.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User chris52
(learned) Fri 19-Jun-15 11:18:16
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Re: BT Infinity complete reset - what Happened?


[re: MrSaffron] [link to this post]
 
The admin password for the hub manager has not changed

The password that connects a wireless computer to the hub has changed & I don't know how to find out what it now is.

The HH5 is located somewhere that I am absolutely confident nobody touched it.


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Standard User chris52
(learned) Fri 19-Jun-15 11:30:39
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Re: BT Infinity complete reset - what Happened?


[re: chris52] [link to this post]
 
I have found the network security key - it has reset back to the one that was supplied on the HH5 when new - on the card on the back of the HH5
Administrator MrSaffron
(staff) Fri 19-Jun-15 11:31:41
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Re: BT Infinity complete reset - what Happened?


[re: chris52] [link to this post]
 
If a HH5a then there are some firmware upgrades relating to G.INP going around, so maybe the password was reset as part of the firmware upgrade.

I presume it is different to the tag/label on the router now, if so should be available in the web interface somewhere.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User chris52
(learned) Fri 19-Jun-15 11:39:03
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Re: BT Infinity complete reset - what Happened?


[re: MrSaffron] [link to this post]
 
As I said above - I think we overlapped - the wireless password has reverted to the one printed on the label.
Standard User chris52
(learned) Fri 19-Jun-15 12:26:52
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Re: BT Infinity complete reset - what Happened?


[re: chris52] [link to this post]
 
How do I know if it is an HH5a? The card says that it is a BTHub5-WHZT
Standard User PaulKirby
(experienced) Fri 19-Jun-15 12:39:40
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Re: BT Infinity complete reset - what Happened?


[re: chris52] [link to this post]
 
In reply to a post by chris52:
How do I know if it is an HH5a? The card says that it is a BTHub5-WHZT
I think it should tell you at the bottom of the web interface page.

That along with the firmware version and when it was last updated.

Paul
Standard User BatBoy
(sensei) Fri 19-Jun-15 13:48:03
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Re: BT Infinity complete reset - what Happened?


[re: chris52] [link to this post]
 
You can log onto the HH5 and have a look.
Browse to http://bthomehub.home or http://192.168.1.254/
then select troubleshooting tab
then select the helpdesk tab
which should tell you all about the firmware and line stats
Standard User chris52
(learned) Fri 19-Jun-15 15:33:54
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Re: BT Infinity complete reset - what Happened?


[re: BatBoy] [link to this post]
 
Thank you.

1. Product name: BT Home Hub
2. Serial number: +068543+NQ41257758
3. Firmware version: Software version 4.7.5.1.83.8.204 (Type A) Last updated 10/01/15
4. Board version: BT Hub 5A
5. DSL uptime: 0 days, 04:22:12
6. Data rate: 9995 / 39993
7. Maximum data rate: 27723 / 80900
8. Noise margin: 17.6 / 17.5
9. Line attenuation: 9.8 / 11.1
10. Signal attenuation: 9.7 / 11.1
11. Data sent/received: 135.3 MB / 1.2 GB
12. Broadband username: bthomehub@btbroadband.com
13. BT Wi-fi: Yes
14. 2.4 GHz Wireless network/SSID: BTHub5-WHZT
15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security: WPA2
17. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID: BTHub5-WHZT5Ghz
19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security: WPA2
21. 5 GHz Wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: 34:8a:ae:d0:8e:a4
24. Modulation: G.993.2 Annex B
25. Software variant: AA
26. Boot loader: 1.0.0

Any thoughts?
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