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Standard User micksharpe
(legend) Sun 12-Jul-15 15:25:11
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BT support


[link to this post]
 
Does BT use custhelp.com for support issues?

Edit: Received an email inviting me to reset my BT password but with no salutation by name and links to non-BT site. Instantly suspicious.

It's not the age... it's the mileage.

Edited by micksharpe (Sun 12-Jul-15 21:20:04)

Standard User Apprentice
(knowledge is power) Sun 12-Jul-15 15:37:46
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Re: BT support


[re: micksharpe] [link to this post]
 
BT "work" with Oracle according to this:-

http://www.techworld.com/news/networking/bt-launch-n...

plusnet user
Standard User BatBoy
(sensei) Sun 12-Jul-15 18:17:34
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Re: BT support


[re: micksharpe] [link to this post]
 
Looks like it https://bt.custhelp.com/app/contact


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Standard User micksharpe
(legend) Sun 12-Jul-15 19:15:26
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Re: BT support


[re: BatBoy] [link to this post]
 
OK. The link to reset the password did point to bt.com. I didn't notice that. However, the salutation in the email was to Dear Customer.

My first name isn't Dear. At least, no one has called me that yet. And my surname isn't Customer. I'd rather be addressed as Dear Rich [censored] (although I'm not). They know my first name and surname. Why can't they use it? I automatically assume that any email that doesn't have my name in the salutation is suspect.

And why does the link shown as www.bt.com/help actually point to bt.custhelp.com/... ? BT are really falling down on this. I suspect that it was BT or Oracle that triggered the password reset process, rather than someone trying to hack my account.

The fact that this occurred in a security-related email is inexcusable. Time to change ISP, methinks.

Any comments, BT_Care?

It's not the age... it's the mileage.
Standard User B31
(regular) Mon 13-Jul-15 20:41:15
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Re: BT support


[re: micksharpe] [link to this post]
 
In reply to a post by micksharpe:
And why does the link shown as www.bt.com/help actually point to bt.custhelp.com/... ? BT are really falling down on this.


Ooooh, that's very bad!



BT ADSL customer getting 1.9 Mbps on a new road / new build development
CAB not FTTC enabled, not part of the 66% commercial plan. Not rural - no BDUK funding
(Virgin Media nearby)
Standard User Oliver341
(eat-sleep-adslguide) Tue 14-Jul-15 14:54:02
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Re: BT support


[re: micksharpe] [link to this post]
 
In reply to a post by micksharpe:
And why does the link shown as www.bt.com/help actually point to bt.custhelp.com/... ?

For me, it redirects to http://www.bt.com/help/home/

Oliver.
Standard User PaulKirby
(experienced) Tue 14-Jul-15 15:44:21
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Re: BT support


[re: Oliver341] [link to this post]
 
In reply to a post by Oliver341:
In reply to a post by micksharpe:
And why does the link shown as www.bt.com/help actually point to bt.custhelp.com/... ?

For me, it redirects to http://www.bt.com/help/home/
Open up the link to the BT Site and move the mouse over the land line image and hover over any of the links that are displayed and you will see it points to http://bt.custhelp.com

Paul
Standard User Oliver341
(eat-sleep-adslguide) Tue 14-Jul-15 16:13:55
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Re: BT support


[re: PaulKirby] [link to this post]
 
In reply to a post by PaulKirby:
Open up the link to the BT Site and move the mouse over the land line image and hover over any of the links that are displayed and you will see it points to http://bt.custhelp.com

Yes, I see those links, but www.bt.com/help itself does not redirect to Oracle as previously stated. And I don't really see an issue with the support being hosted on a different domain either.

Maybe people would be happier if help.bt.com was set up and pointed to Oracle's servers, but that would only be a superficial change anyway.

Oliver.
Standard User PaulKirby
(experienced) Wed 15-Jul-15 02:46:35
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Re: BT support


[re: Oliver341] [link to this post]
 
In reply to a post by Oliver341:
In reply to a post by PaulKirby:
Open up the link to the BT Site and move the mouse over the land line image and hover over any of the links that are displayed and you will see it points to http://bt.custhelp.com

Yes, I see those links, but www.bt.com/help itself does not redirect to Oracle as previously stated. And I don't really see an issue with the support being hosted on a different domain either.

Maybe people would be happier if help.bt.com was set up and pointed to Oracle's servers, but that would only be a superficial change anyway.
No I am not getting redirected to Oracle either, maybe they was referring to it running on an Oracle based Web Server, but I just did a quick check and the bt.com site is well running "Server: BT Web Server" and bt.custhelp.com seems to be running "Server: Apache" as their web services, I know that the BT DSL Checker uses an Oracle based web service, so maybe they meant that, who knows.

Paul
Standard User BatBoy
(sensei) Wed 15-Jul-15 08:28:43
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Re: BT support


[re: PaulKirby] [link to this post]
 
You could just read the link
BT to launch new BT.com website based on Oracle WebCenter

BT has announced that it is a launching a new version of the BT.com website, combining news, web search and email access with account and billing information.
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