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Standard User micksharpe
(legend) Tue 04-Aug-15 13:03:41
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Broken BT billing


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I have two phone lines and an ADSL connection, all with BT. Obviously, the ADSL connection hangs off one of the phone lines. Everything is working (just). One problem that I do have is that I am not getting any billing information for my ADSL connection although my credit card is being debited every month. I cannot remember the last time that I had any communication from BT about my broadband account.

Logging on to My BT, I can see the two phone lines in the list of account numbers. However, instead of my broadband account, I just see "Account Holder1" where I think the broadband account used to be. It looks like the account database has a corrupt entry. If I select that account, it leads nowhere (as you might expect).

This mean that I cannot manage my broadband account at all. I don't even know what my account number is since I cannot find any of my old paper bills. I've called the help line and I'm waiting for a ring-back. Hopefully, they can help me.

I'm a little bit peed-off with BT right now, what with the continual need for password resets, multiple user names that are hang-overs from their old systems, confusing websites with far too much graphics, continual re-connects, noisy landlines, and now the business with my billing. I'm paying £35 pcm for a 14kpbs connection, and that's on top of my line rental. frown

It's not the age... it's the mileage.
Standard User BatBoy
(sensei) Tue 04-Aug-15 13:47:59
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Re: Broken BT billing


[re: micksharpe] [link to this post]
 
Call 0800 587 7216 and discuss it with them. They are the UK based retentions team who can escalate it to the right department.
Standard User micksharpe
(legend) Tue 04-Aug-15 14:04:57
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Re: Broken BT billing


[re: BatBoy] [link to this post]
 
Thanks for that. I've called them and, hopefully, it's all sorted.

It's not the age... it's the mileage.


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