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Standard User scopio
(committed) Sat 10-Oct-15 16:23:39
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Email delivery failure


[link to this post]
 
Donít know if this is the right board to post this but it concerns email delivery failure to btopenworld.co and btinternet.com email addresses.
I am a Neighbourhood co-ordinator for the road where I live and have been forwarding emails to my members for several years without problems until today. Three of my members have email addresses with btopenworld.co and btinternet.com and today I received a delivery failure to these addresses from the postmaster at btinternet with the Diagnostic-Code: smtp;554 Message rejected for policy reasons (3.2.2.1)!
Does anyone have any information what this diagnostic code means?

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Standard User Oliver341
(eat-sleep-adslguide) Sat 10-Oct-15 17:39:11
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Re: Email delivery failure


[re: scopio] [link to this post]
 
Yes it has been mentioned on the BT forum, posting there will have the best chance of being noticed by BT staff: https://community.bt.com/t5/Email/error-message-554-...

Oliver.
Standard User scopio
(committed) Sun 11-Oct-15 14:46:54
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Re: Email delivery failure


[re: Oliver341] [link to this post]
 
Thank you Oliver341, who assures me that they have past on the details to Cyren which is the company BT that handles their mail filtering. I can only hope and wait for the problem to be resolved. frown

PC Full Tower - Self Build OS Windows 10 64bit Laptop Dell Inspiron 1545 - OS Windows 8.1 Home Premium 32bit Stardock8
ISP was O2 All Rounder now PlusNet Unlimited Broadband SamKnows Whitebox connected on 14:02:2013
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http://speedtest.net/result/2668600210.png


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Standard User RobertoS
(elder) Sun 11-Oct-15 16:29:22
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Re: Email delivery failure


[re: scopio] [link to this post]
 
Hmmm.

Raised there on Monday the 5th, nothing since Friday. "The BT Mail team have enough details now to get this investigated".

No-one should use ISP email, it's an anachronistic free add-on that is not central to any ISP's business. Low priority support level.

ISP-independent email and web hosting.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
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