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Standard User binary
(member) Thu 12-Nov-15 14:11:07
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BT customer services 'live chat' no longer available?


[link to this post]
 
I'm sure that in the past BT offered a 'live chat' facility to talk (well type) with one of their customer service advisers. I can't find such a thing anywhere on the BT website (and yes I'm logged in to 'My BT' with an active account) - have BT discontinued this?

Thanks.
Standard User RobertoS
(elder) Thu 12-Nov-15 14:22:58
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Re: BT customer services 'live chat' no longer available?


[re: binary] [link to this post]
 
I just went looking, and on this page for example a chat link appeared.
Chat with us online
Open every day 7am - 10:45pm. https://bt.custhelp.com/app/chat/contact_chat/queue_...
where from the queue_id onwards I assume is a link to my current online session where I have "n"ed the digits, so don't try clicking it.

It only appears once I select a topic that I want help on.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59997/15142kbps @ 600m. - BQM

Edited by RobertoS (Thu 12-Nov-15 14:23:56)

Standard User hypertony
(experienced) Fri 13-Nov-15 14:16:59
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Re: BT customer services 'live chat' no longer available?


[re: binary] [link to this post]
 
I used this link just this morning - works great.

https://bt.custhelp.com/app/chat/contact_chat/

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