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Standard User fiddler
(member) Sat 28-Nov-15 20:26:21
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Regular disconnects


[link to this post]
 
Hello all,

New BT ADSL customer here, having been happy with Zen for years but Home Office prices for a 2.5meg connection (2.5 miles from cab) couldn't be justified any longer.

So on Tuesday I became a BT customer and I was initially pleased with the 4.5meg connection speed but the stability is questionable.

Between 7 and 8 every night, the connection becomes slower and slower before crapping out. The blue light remains solid on the Hub4 and the hub settings page doesn't report any issues. A quarter of an hour of web page timeouts pass before I relent and re-start the hub via the settings page and all becomes well.

The hub is in the corner of the house connected to the master socket with a newly supplied filter. There's a SkyHD box, an XBoxOne and a Boxee next to it. No equipment in the house cycles at that time of night.

Any thoughts or ideas?

Regards,

Rob
Administrator MrSaffron
(staff) Sun 29-Nov-15 00:25:48
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Re: Regular disconnects


[re: fiddler] [link to this post]
 
Microfilters and phone extensions - got any?

Routers amongst a pile of other electrical equipment can cause problems, and if you've gone from ADSL to ADSL2+ (hinted at by extra speed) you may be more prone to noise.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User ian007jen
(committed) Sun 29-Nov-15 09:41:32
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Re: Regular disconnects


[re: fiddler] [link to this post]
 
This is probably a hub4 problem, if you can go back to your previous hardware and keep the hub4 as a spare.


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Standard User 961a
(member) Sun 29-Nov-15 11:29:21
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Re: Regular disconnects


[re: fiddler] [link to this post]
 
Tried router connected directly to the test socket?

Personally I don't believe in microfilters, preferring dual faceplate on the master socket where broadband is completely separated from rest of the phone system in the house

Your symptoms are typical of broadband connections in the evening and from dire experience over the years my own solution turned out to be a top quality faceplate as described above together with a top quality Billion router with a broadcom chip. You'll still get the evening slowdown but the router will hold onto the connection

Of course they aren't cheap, so buy online from a reputable supplier where you can return if things don't pan out as you hoped
Standard User eckiedoo
(experienced) Sun 29-Nov-15 13:33:24
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Re: Regular disconnects


[re: fiddler] [link to this post]
 
Keep in mind that the Filters, whether Faceplate or Dangly, are to prevent the (modern) BB High Frequency signals interfering with the (generally older) Phone equipment.

There is NO FILTERing on the "Broadband" wiring coming from the Faceplate or the Dangly version - that wiring is "Straight-Through", so has the same mix of signals, both BB and Phone, as the BT/OR phone lines coming from the PCP to your house.

Checked both by Circuit Diagram and by taking a "Dangly" Filter/Splitter apart to trace the internal wiring.
Standard User BatBoy
(sensei) Sun 29-Nov-15 13:44:51
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Re: Regular disconnects


[re: eckiedoo] [link to this post]
 
But an unfiltered phone can cause your broadband to error.
Standard User fiddler
(member) Sun 29-Nov-15 17:12:26
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Re: Regular disconnects


[re: MrSaffron] [link to this post]
 
Are there any diagnostics I can run, like RouterStats, for the Hub4 when the connection is flakey?

Regards,

Rob
Administrator MrSaffron
(staff) Sun 29-Nov-15 18:20:46
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Re: Regular disconnects


[re: fiddler] [link to this post]
 
A copy/paste of the connection speed, attenuation and noise margin figures will be a start, no need to go with extra software just yet.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User fiddler
(member) Sun 29-Nov-15 18:44:47
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Re: Regular disconnects


[re: MrSaffron] [link to this post]
 
20:13:42, 28 Nov. DSL Link Up: Down Rate=4960Kbps, Up Rate=448Kbps; SNR Margin Down=6.3dB, Up=15.0dB

19:32:40, 27 Nov. DSL Link Up: Down Rate=4992Kbps, Up Rate=448Kbps; SNR Margin Down=6.3dB, Up=14.0dB

13:13:31, 26 Nov. DSL Link Up: Down Rate=5824Kbps, Up Rate=448Kbps; SNR Margin Down=6.6dB, Up=15.0dB

21:07:46, 25 Nov. DSL Link Up: Down Rate=4576Kbps, Up Rate=448Kbps; SNR Margin Down=6.0dB, Up=15.0dB

0:20:39, 25 Nov. DSL Link Up: Down Rate=4672Kbps, Up Rate=448Kbps; SNR Margin Down=6.7dB, Up=15.0dB

11:14:59, 25 Nov. DSL Link Up: Down Rate=5824Kbps, Up Rate=448Kbps; SNR Margin Down=6.8dB, Up=15.0dB

15:59:01, 24 Nov. DSL Link Up: Down Rate=5472Kbps, Up Rate=448Kbps; SNR Margin Down=6.1dB, Up=15.0dB

Regards,

Rob
Standard User fiddler
(member) Sun 29-Nov-15 18:45:59
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Re: Regular disconnects


[re: fiddler] [link to this post]
 
HH4 doesn't give up it's attenuation.

Regards,

Rob
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