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Standard User cheshire_man
(knowledge is power) Mon 14-Mar-16 11:46:41
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BT Email - how do you white list an email address?


[link to this post]
 
My sister is with BT as her ISP and has a btinternet.com email account. She uses Windows Live Mail client, and also, occasionally, checks her BT email web mail account.

Recently emails from me are being filtered into the Spam folder on BT Mail so she's not seeing them on Live Mail and has to remember to check web mail.

Clearly I can't see the web mail page but there must be some way of whitelisting my email address (and others that suffer the indignity of being treated as spam wink) .

Could someone enlighten me please?

Tony
We have more and more laws, and less and less enforcement
Standard User ian72
(eat-sleep-adslguide) Mon 14-Mar-16 12:22:06
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Re: BT Email - how do you white list an email address?


[re: cheshire_man] [link to this post]
 
In the web mail interface individual messages can be marked as "not spam" but I can't see anywhere you can add a rule that stops all messages from a particular person as safe (I don't use their mail but I do have an account that I can play with).
Standard User cheshire_man
(knowledge is power) Mon 14-Mar-16 12:31:31
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Re: BT Email - how do you white list an email address?


[re: ian72] [link to this post]
 
Just found this on BT's site.

Using the safe senders feature

Hopefully that'll help her.

Tony
We have more and more laws, and less and less enforcement


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Standard User ian72
(eat-sleep-adslguide) Mon 14-Mar-16 13:06:14
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Re: BT Email - how do you white list an email address?


[re: cheshire_man] [link to this post]
 
Hopefully her email is using a different interface to mine as the webmail I have with BT doesn't seem to have a safe senders option.
Standard User cheshire_man
(knowledge is power) Mon 14-Mar-16 13:16:28
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Re: BT Email - how do you white list an email address?


[re: ian72] [link to this post]
 
Drat!

Tony
We have more and more laws, and less and less enforcement
Standard User Oliver341
(eat-sleep-adslguide) Mon 14-Mar-16 13:24:45
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Re: BT Email - how do you white list an email address?


[re: ian72] [link to this post]
 
Depends whether they are on BT Mail, or stuck on BT Yahoo which has an indefinite hold on migration. BT Yahoo will white list contacts added within webmail whereas BT Mail has a dedicated safe senders option.

Oliver.
Standard User ian72
(eat-sleep-adslguide) Mon 14-Mar-16 14:17:31
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Re: BT Email - how do you white list an email address?


[re: Oliver341] [link to this post]
 
Ah, mine has been around so long it is BT Yahoo - that would explain the difference.
Standard User cheshire_man
(knowledge is power) Mon 14-Mar-16 16:08:37
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Re: BT Email - how do you white list an email address?


[re: ian72] [link to this post]
 
My sister said it was headed BT Mail, I asked if there was any reference to Yahoo, she couldn't see any.

So hopefully she'll have access to a safe senders option.

I've sent her the link and await developments.

Tony
We have more and more laws, and less and less enforcement
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