I've tried restarting my router (HH5 Type A) to see if it syncs at a higher speed, but it remains at 55Mbps. I've also had an online chat session with BT Tech Support who were useless. Basically the first guy tried to tell me that I was on a package called "BT Infinity 2 55Mbps" which I am pretty sure doesn't exist, he said this because I recently renewed my contract for Infinity 2 at a reduced rate so he was trying to place the blame on the Customer Options team for putting me on a lower package. If I look at my BT account though, it clearly states that I'm on an "up to 76Mbps" package.
When I got through to the guy's supervisor I kept asking for him to reset my profile and eventually he agreed to do it. I don't know if he actually did it or just said it to fob me off, I asked for an email confirmation but never got one. He also told me to reset my Home Hub to factory settings in 24 hours, which makes me think he's talking a load of rubbish because I don't see how that has any bearing on the issue at hand.
Basically I'm looking for some advice, do I just leave my router on to make sure the line stays stable and DLM will sort it out, or do I need to take action? If DLM will sort itself out, how long is that likely to take?
BT Infinity 2
Speed test result