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Standard User GeoffB
(fountain of knowledge) Thu 16-Jun-16 07:44:39
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Can't access webmail


[link to this post]
 
I can get my btinternet mail fine via Outlook but can't load the BTYahoo webmail page (where I store lots of stuff). When I try it just jumps back to asking me for my email address. No message about wrong password (anyway, Outlook is fine). Other BT addresses will load the webpage so it's not a browser issue.

Dell Inspiron 15, Win 8.1, IE11
8GB RAM
BT Infinity 2 via HH5
Standard User BuckleZ
(fountain of knowledge) Thu 16-Jun-16 21:02:14
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Re: Can't access webmail


[re: GeoffB] [link to this post]
 
Has your email address been migrated over to BTmail?

Have you tried logging into My BT on BT.com and click on email? and what does the Email tab say on the My BT homepage?

Edited by BuckleZ (Thu 16-Jun-16 21:04:34)

Standard User GeoffB
(fountain of knowledge) Thu 16-Jun-16 21:20:43
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Re: Can't access webmail


[re: BuckleZ] [link to this post]
 
Ah. I did that (via MY BT) and got a message that they are having problems. How would I know if I've been migrated? How come I can still get my email via Outlook?

Dell Inspiron 15, Win 8.1, IE11
8GB RAM
BT Infinity 2 via HH5


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Standard User GeoffB
(fountain of knowledge) Thu 16-Jun-16 21:49:30
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Re: Can't access webmail


[re: GeoffB] [link to this post]
 
I'm on Yahoo (I did the online check). What on earth can be causing this - it's driving me mad! Sub-accounts load fine too but not the main account. I suspect it's something silly but I'm finding out for the first time why BT Broadband has such a bad reputation for customer service. Time to abandon webmail for good once I've retrieved my important stuff. Would BT be able to give me a separate link to get me in do you think?

Dell Inspiron 15, Win 8.1, IE11
8GB RAM
BT Infinity 2 via HH5
Standard User BuckleZ
(fountain of knowledge) Thu 16-Jun-16 22:07:04
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Re: Can't access webmail


[re: GeoffB] [link to this post]
 
http://mail.yahoo.com

login with full bt email and password.

*Edit never mind, it redirects to BT.com now*

Edited by BuckleZ (Thu 16-Jun-16 22:08:03)

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