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Standard User mlmclaren
(knowledge is power) Sat 02-Jul-16 11:12:32
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BT Customer Service - WTH!


[link to this post]
 
I thought BT was leaning to make customer service better and decrease waiting times...

I've only witnessed them increasing...

Currently in queue on both phone and web chat...

Currently a 30 min wait on phones and 15 mins on web chat which seems to be getting longer every time I look!

If I wanted to spend the weekend in queues I would have just carried on paying a cheaper ISP and expect it.

Rant over. frown

BTInfinity - 79999/19999kbps - Quality Monitor - Quality Monitor 2
VirginMedia - 77000/5250kbps - Quality Monitor - Quality Monitor 2
SkyFibre - 39998/9995kbps
Standard User Skilty
(member) Sat 02-Jul-16 19:48:41
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Skilty


[re: mlmclaren] [link to this post]
 
I was thinking about switching to BT as quidco have a £110 cashback plus the £125 card from BT.

Now I am wondering if Sky might be the better bet!

plusnet Fibre > Sky Fibre Pro > Pulse8 Fibre XL - 14ms Ping, Sync ~ 65.78/18.73Mbps - BQM
Standard User mlmclaren
(knowledge is power) Sat 02-Jul-16 21:00:11
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Re: Skilty


[re: Skilty] [link to this post]
 
I would recommend Sky they've been very good with the 2 connections I currently manage and I've had connections with in the past that have been managed well.

BTInfinity - 79999/19999kbps - Huawei HG612 + Archer C9
VirginMedia - 77000/5250kbps - Super Hub 2ac
SkyFibre - 39998/9995kbps - Sky Q Hub


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Standard User 961a
(member) Sun 03-Jul-16 09:33:44
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Re: Skilty


[re: Skilty] [link to this post]
 
In reply to a post by Skilty:
I was thinking about switching to BT as quidco have a £110 cashback plus the £125 card from BT.


£235 reasons to give it a try! My daughter has just used this offer

Speak as you find, my experience of BT service has been good and the actual technology is working well in my case
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